Shipping

SHIPPING METHODS & RATES

Whilst we will always endeavour to get your delivery to you within the nominated time period, please note there may be a delay over periods of high demand (e.g. Black Friday and Christmas). L’Oreal Group also bears no responsibility for delays caused by extenuating circumstances (i.e. adverse weather, force majeure).

We offer FREE Standard UK Delivery on all orders.

Estimated Delivery Times:
• Standard Delivery: 3-5 working days* 
• Express Delivery: Next working day*†  
• Saturday Delivery: Saturday after you place your order**†
* If order is placed before 10am on a working day. If order is placed after 10am or on any non-working day, then estimated delivery will take an extra working day.

** If order is placed before 10am on Friday and that Friday is a working day. If order is placed after this time then estimated delivery will be on the second Saturday *** Delivery costs will be displayed on the checkout page of the Website.

† Please note that for delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas, an extra working day needs to be taken into account for these delivery options. For these areas, delivery by the “Express Delivery” option will be on the second working day, and for delivery by the “Saturday Delivery” option orders must be placed by 10am on Thursday (which must be a working day).

SHIPPING EXCLUSIONS: Unfortunately we can not ship orders to the Republic of Ireland, Channel Islands or Isle of Man.
Orders for which a P.O box delivery address has been chosen cannot be processed and deliveries will not be made to these addresses.

ORDER STATUS & DELIVERY PARTNERS

Once your order and payment have been validated, you will receive an initial order confirmation email to acknowledge your order. Once your order has been prepared and dispatched, you will receive an order dispatch confirmation by e-mail. In this second e-mail, you will find a parcel number.

Depending on the size of the parcel, your order may be sent via Royal Mail rather than DPD. Smaller packages are likely to be sent with Royal Mail. By clicking on the link to our delivery partner DPD or Royal Mail in the order dispatch e-mail, you will be able to track your parcel. See the links here - DPD - Track Your Parcel and Royal Mail - Track Your Parcel. With DPD, if the delivery date does not suit you, you will then have the option to change this using the tracking link provided.

For added convenience and extra services, you can download the DPD App. You can track your delivery to see exactly where the driver is on the in-app map. With push notifications through the app, DPD can notify you when your driver is 30 minutes away. If you’re not going to be in, you can pick the best alternative option for you: collect from a pickup shop; deliver to a safe place; deliver to a neighbour or change the delivery day. If you return home and your delivery has been missed, the driver will attempt a second delivery at a later date.

CHANGE OR CANCEL AN EXISTING ORDER

Operationally we have a fast turnover for order processing and once an order has been placed, we are unable to cancel or modify orders. We are sorry for any inconvenience this may cause. If you wish to cancel your order, you are able to refuse the order at the door when it is delivered. Once the parcel has been returned to us we can then begin the refund process. This does not affect your statutory rights. Please read our E-Commerce Terms & Conditions of Sale for further information.

RETURNING YOUR ORDER

We hope you are happy with your purchase. If you have changed your mind, you may return your order within 28 days in accordance with Lancôme's Returns Policy, for a refund.

HOW TO RETURN YOUR ORDER

Step 1.
Download, print and complete our returns form. You will need to put this completed form into your returns package.

Step 2.
Visit the Royal Mail website to arrange a free return.
When choosing retailer, please select - L'Oreal (UK) Ltd and Royal Mail will email you a returns label with QR code to present the QR code at your post office.

Step 3.
Show your QR code at the post office to get your returns label printed. Drop off your returns package.

NEED TO REPORT DEFECTIVE, INCORRECT OR MISSING PRODUCT?

Get in touch with our Customer care team by Contact Us form on the bottom of the site.
Please choose Contact reason – ‘Online Returns’.
If you are reporting damaged or defective item, please attach photographic evidence of the product affected when submitting the form.