Shipping & delivery

Customer service shipping and delivery

SHIPPING METHODS & RATES

Unfortunately, we are unable to offer Next Day Delivery and Saturday Delivery on the following dates:
• From Wednesday 27th November at 10am until Monday 9th December at 10am
• From Friday 20th December at 10am until Tuesday 2nd January at 10am.

Whilst we will always endeavour to get your delivery to you within the nominated time period, please note there may be a delay over periods of high demand (e.g. Black Friday and Christmas). Please note that for engraved products, there is an extra lead time of up to 5 working days over Black Friday and Christmas due to higher volume and demand. The L’Oreal Group also bears no responsibility for delays caused by extenuating circumstances (i.e. adverse weather, force majeure).

Estimated Delivery Times

Standard Delivery: 3-5 working days*

Express Delivery: Next working day*†

Saturday Delivery: Saturday after you place your order**†

* If order is placed before 10am on a working day. If order is placed after 10am or on any non-working day, then estimated delivery will take an extra working day.

** If order is placed before 10am on Friday and that Friday is a working day. If order is placed after this time then estimated delivery will be on the second Saturday *** Delivery costs will be displayed on the checkout page of the Website.

† Please note that for delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas, an extra working day needs to be taken into account for these delivery options. For these areas, delivery by the “Express Delivery” option will be on the second working day, and for delivery by the “Saturday Delivery” option orders must be placed by 10am on Thursday (which must be a working day).
SHIPPING EXCLUSIONS: Unfortunately we can not ship orders to the Republic of Ireland, Channel Islands or Isle of Man.
Orders for which a P.O box delivery address has been chosen cannot be processed and deliveries will not be made to these addresses.

ORDER STATUS - DELIVERY WITH DPD

When you place an order with us we want to ensure our service continues with our courier, DPD. Using your unique tracking number provided in the confirmation, ensure your delivery suits you. Follow your parcel on www.dpd.co.uk/ 
For added convenience and extra services download the DPD App. You can track your delivery to see exactly where the driver is on the in-app map. With push notifications through the app, DPD can notify you when your driver is 30 minutes away. If you’re not going to be in pick the best option for you: collect from pickup shop; deliver to a safe place; deliver to a neighbour or change the delivery day. If you return home and you delivery has been missed, the driver will attempt a second delivery at a later date.

CHANGE OR CANCEL AN EXISTING ORDER

Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your order), which is when the Contract is formed. Your deadline for changing or cancelling the Contract is set out below:

End of the cancellation period:

The end date is the end of 28 days after the day on which you receive the Product.

For example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 28 January.

To change or cancel a Contract, you just need to let us know that you have decided to change or cancel. The easiest way to do this is to complete the Cancellation Form on our Website. If you use this method we will email you to confirm we have received your cancellation.

You can also contact us using the online form, or contact our Customer Services team by telephone on 0800 028 6874 or by post to:

Internet Returns
Unit 22
Sentinel drive
Annesley
NG15 0DF

If you are emailing us or writing to us please include details of your order to help us to identify it, including the order reference number (starting GB-EN…). If you send us your cancellation notice by email or post, then your cancellation notice is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last date of the cancellation period or email us before midnight on that day.