SHIPPING METHODS & RATES
In light of the current circumstances, we have extended our returns policy from 28 days to 90 days until further notice. This applies to all purchases made on our website.
We’re committed to delivering your order as soon as we can. However, due to current circumstances some deliveries may take longer than usual.
Unfortunately, we are unable to offer Next Day Delivery and Saturday Delivery on the following dates:
- From Monday 23rd November at 10am until Monday 7th December at 10am
- From Monday 21st December at 10am until Monday 4th January at 10am.
- Whilst we will always endeavour to get your delivery to you within the nominated time period, please note there may be a delay over periods of high demand (e.g. Black Friday and Christmas). L’Oreal Group also bears no responsibility for delays caused by extenuating circumstances (i.e. adverse weather, force majeure)
We offer FREE Standard UK Delivery on all orders.
Estimated Delivery Times
Standard Delivery: 3-5 working days*
Express Delivery: Next working day*†
Saturday Delivery: Saturday after you place your order**†
* If order is placed before 10am on a working day. If order is placed after 10am or on any non-working day, then estimated delivery will take an extra working day.
** If order is placed before 10am on Friday and that Friday is a working day. If order is placed after this time then estimated delivery will be on the second Saturday *** Delivery costs will be displayed on the checkout page of the Website.
† Please note that for delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas, an extra working day needs to be taken into account for these delivery options. For these areas, delivery by the “Express Delivery” option will be on the second working day, and for delivery by the “Saturday Delivery” option orders must be placed by 10am on Thursday (which must be a working day).
SHIPPING EXCLUSIONS: Unfortunately we can not ship orders to the Republic of Ireland, Channel Islands or Isle of Man.
Orders for which a P.O box delivery address has been chosen cannot be processed and deliveries will not be made to these addresses.
ORDER STATUS & DELIVERY PARTNERS
Once your order and payment have been validated, you will receive an initial order confirmation email to acknowledge your order. Once your order has been prepared and dispatched, you will receive an order dispatch confirmation by e-mail. In this second e-mail, you will find a parcel number.
Depending on the size of the parcel, your order may be sent via Royal Mail rather than DPD. Smaller packages are likely to be sent with Royal Mail. By clicking on the link to our delivery partner DPD or Royal Mail in the order dispatch e-mail, you will be able to track your parcel. See the links here - DPD - Track Your Parcel and Royal Mail - Track Your Parcel. With DPD, if the delivery date does not suit you, you will then have the option to change this using the tracking link provided.
For added convenience and extra services, you can download the DPD App. You can track your delivery to see exactly where the driver is on the in-app map. With push notifications through the app, DPD can notify you when your driver is 30 minutes away. If you’re not going to be in, you can pick the best alternative option for you: collect from a pickup shop; deliver to a safe place; deliver to a neighbour or change the delivery day. If you return home and your delivery has been missed, the driver will attempt a second delivery at a later date.
CHANGE OR CANCEL AN EXISTING ORDER
Operationally we have a fast turnover for order processing and once an order has been placed, we are unable to cancel or modify orders. We are sorry for any inconvenience this may cause. If you wish to cancel your order, you are able to refuse the order at the door when it is delivered. Once the parcel has been returned to us we can then begin the refund process. This does not affect your statutory rights. Please read our E-Commerce Terms & Conditions of Sale for further information.
RETURNS & EXCHANGES
Extended Returns Policy - 90 Days
In light of the current circumstances, we have extended our returns policy from 28 days to 90 until further notice. This applies to all purchases made on our website. If you wish to return your purchase for any reason, please contact us using our online Contact Us Form, stating your order number, reasons for return and the date the order was returned. All other terms and conditions related to returns and refunds applies.
If you would like to return anything from Lancome.co.uk you may return your order within 28 days, for a refund. You must pay the cost of returning goods, the exception is if the products are non-compliant. To return orders placed online, please email us using our online Contact Us Form within 28 days of the receipt of your order and return the products to the address shown in the returns form that came with your order.
For Lancome products purchased in all other locations, the relevant store policy will apply and customers should ask the original point of sale for details.
For our auditing purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Lancome products from unauthorised retailers or other unauthorised sources, we regret that we cannot offer a refund or otherwise assist you with any problems that you may encounter.