Returns policy

GIFT WITH PURCHASE RETURNS
If you received a FREE product or FREE gift with your purchase, it must be included with your returns in order to be refunded in the original form of payment.

DEFECTIVE/INCORRECT ITEMS
Please call Customer Services on 0800 783 4509, Monday to Friday, 9.30am - 6.00pm, excluding public holidays to schedule a replacement.

FREE RETURNS PROCESS
To return merchandise to lancome.co.uk, please follow these easy steps:
1/ Please fill out the Return Merchandise section on the back of the invoice (enclosed in your original
 order) and place it inside the return package.
2/ Affix the return label provided on your packing slip to the outside of the return package.
If the label is not available, please contact Customer Services on 0800 783 4509, Monday to Friday, 9.30am - 6.00pm, excluding holidays, or contact us online.
3/ Make a copy of the completed invoice and UPS tracking number for your records.
4/ Your return shipping via UPS will take 3 to 5 working days to arrive at our facility. Upon receipt, it will be processed within 1 to 2 working days. Depending on your financial institution, it can take 5 to 7 working days for the refund to appear on your account.
Please note: Only products purchased on UrbanDecay.com may be returned for a refund.

ITEMS PURCHASED THROUGH OUR RETAIL PARTNERS
We are sorry, but we cannot accept merchandise purchased at a Lancôme retail partner. At Lancôme we respect our partnerships with our trusted retailers and aim to create policies that are beneficial to the customer, the retailer and Lancôme. As a result, all items purchased through our retail partners must be returned to the retailer from which the product was purchased in accordance with their return policies.