Returns policy

Customer Services: Returns Policy

EXTENDED RETURNS POLICY - 90 DAYS
In light of the current circumstances, we have extended our returns policy from 28 days to 90 days until further notice. This applies to all purchases made on our website.
If you wish to return your purchase for any reason, please contact us using our online Return Form Form All other terms and conditions related to returns and refunds will continue to apply.

Gift With Purchase Returns
If you received a free product or gift with your purchase, your return will only be authorised if the free product or gift is returned alongside the returned product.

DEFECTIVE/INCORRECT ITEMS
Please contact us using our online Contact Us form (link), stating your order number and the details of your issue.

Returns Policy
If you would like to return anything from Lancome.co.uk, you may return your order within 28 days, provided the relevant products are unopened and in their original condition, for a refund of the actual price paid excluding delivery fees (if any applicable) via the original payment method used. Incomplete or late submissions will not be accepted.

To return orders purchased from Lancome.co.uk, you can use our free return service with Royal Mail, withing 28 days of the receipt of your order.
a. Complete our Return Form and print the form to have it ready to include inside your returns package.
b. Follow the link to Royal Mail returns page to access your free returns label via email
c. Print the returns label you receive to your email address or present QR code from your email for the label to be printed in the post office
d. Drop off your parcel at the nearest Post Office

ITEMS PURCHASED THROUGH OUR RETAIL PARTNERS
We are sorry, but we cannot accept merchandise purchased at a Lancôme retail partner. At Lancôme we respect our partnerships with our trusted retailers and aim to create policies that are beneficial to the customer, the retailer and Lancôme. As a result, all items purchased through our retail partners must be returned to the retailer from which the product was purchased in accordance with their return policies.