Order tracking

Lancôme services - My Order

Your order will be dispatched by DPD.

When your order and payment have been validated, Lancôme sends an initial email to confirm your order.

Using your unique tracking number provided in the confirmation, ensure your delivery suits you. Follow your parcel on www.dpd.co.uk/ Then, once your order has been prepared and dispatched, you will also receive an order dispatch confirmation by email. In this second email, you will find a parcel number.

For added convenience and extra services download the DPD App. You can track your delivery to see exactly where the driver is on the in-app map. With push notifications through the app, DPD can notify you when your driver is 30 minutes away. If you’re not going to be in pick the best option for you: collect from pickup shop; deliver to a safe place; deliver to a neighbour or change the delivery day. If you return home and you delivery has been missed, the driver will attempt a second delivery at a later date.