Lancôme services and commitments

Browse Lancôme's website and discover which products are essential for your beauty on a daily basis:

- skincare
- makeup
- fragrance
- men.

Lancôme invites you to carry out an online Skincare and Suncare Diagnosis.

The quickest way is to enter the product's name in the "Search" field featured on every page of the website.

If you have created a personal account, you can access your previous orders. Go to your personal space to review products previously purchased. The "My favourites" section also gives you access to a list of products you have ordered.

The "All products" section (accessible from the link at the bottom of the page) features every Lancôme product.

Lancôme also invites you to check out the "Best Sellers" section that presents the favourite choices of our website's most loyal customers.
You can order any products you find by clicking "Add to shopping bag" and then confirming your order.

The skin is a large organ that covers our body entirely. While it protects us from the outside world, it is also subject to alteration due to the environment. Our skin has an average surface area of between 1.5 and 2.0 m², and weighs 3 kg.

The skin is made up of 2 main layers:
The DERMIS is the deeper layer of the skin. Its average thickness is 1 to 2 mm. It provides nutrition for the epidermis and is at the source of our perceptions as it contains the nervous system. Its cells produce collagen and elastin fibres, which provide resistance, firmness, suppleness and elasticity for all of skin.
The EPIDERMIS is the layer at the surface that is constantly being renewed. It reflects the condition of our skin. Its average thickness is 0.25 mm. Its main role is to build the stratum corneum made up of about thirty layers of stacked dead cells. It's our essential protective barrier against external factors.

Yes! Of course, it's not the end of the world if you go to bed one evening without taking your makeup off. But otherwise, makeup removal is as beneficial to your skin as brushing is to your teeth! Actually, to be precise, we should talk about makeup removal and cleansing. Indeed, in the evening, makeup removal frees your skin not only of makeup but also of pollution, dust and impurities that have built up during the day. It is a bit like taking a mask off to find the purity of your face again. In any case, never apply a beauty treatment without removing your makeup, morning or evening. It won't work at its full potential: your skin will be full of built-up dust and impurities and the active ingredients will not be as effective.
What would happen if you didn't remove your makeup on a regular basis? Your skin would slowly become dirty. Your complexion would end up becoming dull and spots could begin to form. Moreover, you can transform a sad, dull complexion by simply making twice-a-day cleansing a regular habit.

You prefer foams. First, work your cleanser with water into foam in the palm of your hand before applying it to your moistened face. You'll find that it's easier to rinse off.
PURE FOCUS GEL for oily skin or skin prone to oiliness. This intensive foam cleanses the skin and helps preserve its purity.
GEL CLARTÉ is a rinse-off foaming gel that gently and thoroughly removes makeup for wonderfully radiant looking skin. For normal skin.
MOUSSE CONFORT is a foam that cleanses even the most delicate skin with a comforting caress. For dry skin.

You can of course apply your milk with a cotton ball. However, you should also experience the pleasure of applying it with your hands: it is both softer and more effective. Release two pumps of milk in your hands. Warm to the right temperature by rubbing your hands together. Apply to your face and massage to remove all impurities thoroughly. Wipe with a cotton ball soaked in toner.

GALATÉE CLARTÉ: this rich milk delicately removes makeup both on the face and the eyes. For normal skin.
GALATÉE CONFORT: this milk gently removes makeup from even the most delicate skin. For dry skin. For dry skin.

Yes. Always use an "Eye makeup remover" product. Milks, gels and other cleansers for the face are not gentle enough or adapted for use on the eye area.

Yes. Because today's toners don't just remove the last traces of makeup remover. They are also treatments in their own right. Plus, they condition your skin and prepare it for other skincare treatments.

PURE FOCUS: Gentle toner for oily skin.
TONIQUE CLARTÉ: Gentle toner for normal to combination skin.
TONIQUE CONFORT: Gentle toner for dry skin.

Yes. Simply because your makeup remover isn't just for removing makeup. It also cleanses and purifies your skin.

In the morning, you're not really removing makeup as such. You are, in fact, cleansing your skin, because even if you removed your makeup thoroughly the night before, secretions build up on your skin overnight.

Yes. To get rid of all the impurities that it has worked out of the skin. Ideally, you should rinse with a toner.

Yes. It's good to remember that our body is made of up to 70% water. It's a vital element. Even to our skin! Our skin is naturally moisturised. In ideal conditions, this natural hydration would be enough. But we must also deal with the wind, car fumes, factory smog, UV rays, the heat, the cold and air conditioning. In short, we must deal with life, and inevitably, our precious water supplies deteriorate.
The skin needs water. Otherwise, it feels tight and looks dull and wrinkled. That's why moisturising creams were invented! And that's why you should quench your skin with the right amount of cream, every day!

Moisturising your skin is not only sensible. It also:

- enhances its smooth feel: well-hydrated skin glows with health
- helps preserve its youthful appearance: it is important to help maintain it over the passing years.

When you are thirsty, you don't always drink the same thing as your best friend. So, as far as moisturising is concerned, rather than having a set menu imposed on you, order à la carte. You should also make your choice according to your tastes and your skin's needs.

Normal or combination skin?
Oily skin?
Dry skin?

Sometimes, after a stressful day or a rough night, my face looks drawn and my skin feels tight. It becomes too sensitive for any product. Why?
Beyond external factors such as variations in temperature, pollution or dehydration, psychological factors (lack of sleep, anxiety, fatigue, stress) can also influence the well-being of the skin. This may translate visibly into tightness and discomfort.

Beyond external factors such as variations in temperature, pollution or dehydration, psychological factors (lack of sleep, anxiety, fatigue, stress) can also influence the well-being of the skin. This may translate visibly into tightness, discomfort and sometimes redness. These reactions are due to the skin's over-excitable nerve endings, and call for soothing comfort.

Yes. It's not that serious if you forget from time to time, as foundations are becoming more and more beneficial. However, the skin has needs that only a cream can satisfy. Leave your cream on for a few minutes before applying your foundation to ensure that it has been absorbed.

No. You refresh it instantly on the surface, which can be enjoyable when you are feeling hot. But generally speaking, a moisturiser has the ability to truly moisturise the skin for several hours.

On the contrary. However, you must of course choose the right one. For waterproof makeup, there's Bi-Facil, a bi-phase solution. For tired eyes, opt for Effacil, a very fresh lotion.

In theory, yes. Because if your facial skincare is in keeping with your needs and your tastes, then in all likelihood, an eye contour that is formulated along the same lines is probably best suited to you.

Yes. Look yourself straight in the eyes. What do you see? Ultra-delicate skin which looks like fine paper. So it's about time you learned how to take care of it! The skin around the eyes is 5 to 10 times thinner than the skin on the rest of the face. It is also less irrigated because blood and lymph vessels are thinner and fewer. And on top of that, we use our eyes constantly, whether rubbing them, laughing or crying.

So not only is the skin here more delicate, but we spend our lives making it even more so. As a result it is the first area to show signs of ageing. These appear not only as wrinkles and fine lines but also as puffiness and dark shadows that we have to treat properly. So given these problems, we need to treat the eye area with special care.

No. Only specifically designed eye contour treatments are recommended for this area.

It doesn't really matter as the products are not layered one on top of the other. That said, it is usually more practical to start with your eye care product.

Three factors are responsible for dark circles:
1. Microcirculation around the eyes can be naturally slow. The blood containing micro-waste stagnates in the capillaries, resulting in a blue-black colour under the eyes.
2. The skin is much finer around the eyes than on the face and the transparency of the skin makes microcirculation more visible and causes blue-black shadows.
3. Some people have black-brown circles under the eyes caused by an excessive production of melanin in this area.

No. Now there are moisturising fluids that also effectively help reduce the appearance of shiny skin.

We asked our Lancôme scientists.
The answer is clearly no, simply because the ageing process is the result of two different factors. On the one hand, there's the natural ageing process. This is written in our genes and unavoidable. Around age 30, some women just seem more fortunate than others. This is why we can look at our mothers to get an idea of what we will look like later in life. Then on the other hand, there is the self-inflicted ageing process. This is great news because today's cosmetics give us the means to thwart it. The effects of this process are due to our lifestyle and environment. As a result, we can protect our skin conscientiously with skin treatments and by not exposing it to too much sun, so that it stays young for a long time. Reassuring, isn't it?

Here's a trick used by makeup professionals: brush on a bit of powder after putting on your makeup to set it for flawless looking wear. During fashion shows, the models' makeup is sprayed with TONIQUE DOUCEUR for guaranteed gorgeous results!

Here are four tricks for all there is to know about makeup:

1: Dark colours make things look smaller. So use a slightly darker shade on the area you wish to downplay.
2: Light colours, on the other hand, make things look bigger.
3: Matt colours make things look flatter (think of traditional Japanese makeup).
4: Shiny colours add volume.

In your case, it's best to use a matt colour that's slightly darker than your skin tone on the tip of your nose and a light, slightly shiny colour on the bridge. And for the wings of your nose, use a dark, matt colour. That's all you need to know!

In this case, apply only a specific concealer to your dark circles. The secret? Choose a colour that is one shade lighter than your skin tone.

Dab a small amount onto skin with a fingertip and blend where necessary.

Each mascara offers a specific result. Select the mascara that you like and then see what result it produces by reading the product description. Or you can have your mascara diagnosis done online!

More often than not, the problem is the colour. When you choose a foundation, make sure that the shade is as close as possible to your skin tone. Try it out on your neck, not on your hands. Remember that seasons are important. The foundation you buy in the middle of winter won't work in the summer when you've got a tan.

Of course not. Lancôme foundations only contain non-comedogenic ingredients.
They're tested extensively to make sure that they meet this very important requirement.

Yes, but don't overdo it. Once a week or even once every two weeks is enough.
Use a scrub that is velvety-smooth and gentle at the same time.

Self-tanners only act on the outer layer of your skin. The more dead cells there are, the less even the colour will be. With a scrub, your skin becomes smooth and clear, for perfectly even tanning.

Yes, because the smoother your skin is, the more even your tan will be. And for a perfect tan, remember to apply sun protection that is adapted to your skin type.

Yes, if it really suits you. No, if you feel that at certain periods your skin feels uncomfortable.
For instance, in winter, choose a more replenishing treatment, and a cream cleansing milk instead of a traditional cleansing milk.

Preferably right after your shower or bath as hard water tends to dry out your skin.

Yes, absolutely, if you use an instant penetrating product. You can even slip your tights on without waiting.

SPF indicates how efficient a sunscreen is in protecting the skin from sunburn.
Sunscreen gradually wears off when it comes into contact with water, sand and sweat. Plus, its effectiveness wears off over time even without contact with these elements. In order to ensure your skin is properly protected for the entire time you spend in the sun, be sure to reapply your sunscreen at least once every two hours, if not every hour.

Stand a stick in the ground vertically, making sure the surface is perfectly horizontal. Solar noon occurs when the shadow is shortest.

No. Sunscreen only guarantees UV protection if it is reapplied at least once every two hours, if not every hour. You only apply your day cream once a day, therefore it can by no means be a substitute for regular sunscreens.

(Sunscreen Protection Factor) indicates how efficient a sunscreen is in protecting the skin from the harmful effects of the sun’s UVB rays - regardless of the brand. However, Lancôme incorporates a specific anti-UVA and anti-UVB filtering system (Mexoryl SX + Mexoryl XL) in its suncare products, which also protects the skin from premature ageing.

Yes. Based on your skin's specific needs, either use your sunscreen alone or along with your usual day care. Simply apply your day care product first, and then finish with the sunscreen.

This label means that most of the product's filtering properties remain effective when you go for a swim. However, its effectiveness diminishes when it rubs against sand or after a high-pressure shower. Therefore be sure to reapply your sunscreen regularly, especially after each swim.

Yes, in that they leave your skin with a perfect tan without sun exposure. It's the ideal product for those who want a great golden tan all year round without having to resort to sun beds, which cause premature skin ageing. However, self-tanners only tint the skin. They offer no UV protection. Therefore it is essential to use sunscreen before spending time in the sun.