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Our commitments

  • This website was developed for L’Oréal (U.K.) Limited 255 Hammersmith Road London  W6 8AZ United Kingdom, acting for its Luxe Division and its “Lancôme” brand © L’Oréal (U.K.) Limited 2012, all rights reserved.

  • Lancôme is committed to providing first-rate quality service you can trust.

    With Lancôme, you can be sure to enjoy our best in product innovation along with personalised advice through our beauty consultations.

    With delightful textures, cutting-edge active ingredients and subtle fragrances, Lancôme offers a comprehensive choice of high-performance products.

    Over 2 500 scientists guarantee consistent quality through numerous quality control tests, performed in our laboratories on a daily basis.

    Lancôme strives to answer all e-mail queries within 2 working days.

  • This website is owned and run by L’Oréal (U.K.) Limited (“L’Oréal” or “We”).

    At L’Oréal, we are committed to protecting and respecting your privacy. This Privacy Policy explains the types of personal information we collect, how we use that information, who we share it with, and how we protect that information.

    This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information, and how we will treat it. By continuing to use this website, you are accepting and consenting to the practices described in this policy.

    • LANCÔME UK PRIVACY POLICY

    • WHO WE ARE


      For the purpose of the Data Protection Act 1998 (the Act), the data controller is L’Oréal (U.K.) Limited of 255 Hammersmith Road, London, W6 8AZ, United Kingdom. For further information about L’Oreal, and the different divisions and brands within it, please visit www.loreal.co.uk.

    • INFORMATION COVERED BY THIS POLICY


      This policy covers all personal information collected and used by L’Oreal. In this policy, “personal information” means information or pieces of information that could identify you. This includes information such as your name, address, username, profile pictures, or email address, but could also include information such as your IP address, or information about your preferences and shopping habits.

    • WHAT INFORMATION DO WE COLLECT FROM YOU?


      We may collect information about you from different sources detailed below.

      Information you give us:

      You may choose to provide personal information to us, for example by filling in forms on our website or at one of our stores or counters, entering competitions and prize draws, creating an account on our website or via a mobile app, contributing on one of our social platforms, or contacting us by email, phone, live chat, or otherwise.

      The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph, health information, and user-generated content. If you login to one of our sites using social login, you will also be giving us access to your social data on the relevant social network.

      Information we collect about you:

      When you visit our site we may use cookies and other technologies to automatically collect the following information:

      • Technical information, including your IP address, your login information, browser type and version, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and download errors;
      • Information about your visit, including the websites you visit before and after our site and products you viewed or searched for;
      • Length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

      Emails that we send as part of our marketing programmes use clear gifs (web beacons). These tell us whether the email has been opened. Web beacons can be turned off by not “enabling images” in an email.

      We also collect information using cookies to understand how you interact with our advertising content, to make sure we’re delivering this is the most relevant way. We do this on our sites and on third party sites. See our Cookies Policy below for more information.

      If you are using one of our mobile apps, we may also collect information about the way you use our app.

      Information we receive and collect from other sources:

      We may receive information about you if you use any of the other websites we operate (for example a website for another L’Oréal brand) or the other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them. We may also collect information about you from publicly available sources, including publically available content on social media.

    • HOW DO WE USE YOUR PERSONAL INFORMATION?


      We may use your personal information…

      To get in touch and provide you with services you have asked for. We may:

      • Send you information about products and surveys that may be of interest to you (where you have consented to this), or offer you opportunities to participate in competitions or surveys;
      • Contact you about a particular type of product where you have started a transaction but not finalised your purchase;
      • Provide you with products or services that you request from us, including carrying out any actions required from your request e.g. process an order that you make (including payment and delivery), or setting up an account with us;
      • Reach you on social media, either directly or through tailored advertising content; • Give you updates on any changes to our service;
      • Keep an up to date suppression list where you have asked not to be contacted, so we do not inadvertently re-contact you;
      • Process your payments and protect against fraudulent transactions.

      To provide you with a tailored and relevant experience. We may:

      • Deliver relevant advertising tailored to your preferences to you directly on our website or when you visit other websites or social media channels, and measure the effectiveness of that advertising;
      • Combine information we receive and collect from all sources to understand your interests and preferences, and provide you with an experience that is tailored to those interests and preferences e.g. by offering you products you are interested in first on our website, or sending you personalised offers or promotions by email (where you have agreed to receiving our emails), or offering you advertising content that is relevant to your interests;
      • Offer you content that is relevant to your location e.g. invitations to events;
      • Ensure our website, social media pages, and email content and is presented in the most efficient and effective manner for you, including remembering your preferences and interests.

      To improve our site and content. We may:

      • Administer, monitor, and improve our site, social media pages, and email content, including troubleshooting, analysis, testing of functions and different site design ideas;
      • As part of our efforts to keep our site safe and secure;
      • Otherwise as required or permitted by law.

    • DO WE SHARE YOUR PERSONAL INFORMATION?


      We may share your personal information within L’Oréal, and with any member of the L’Oréal Group, which means our subsidiaries, and our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. Please visit www.loreal.com for further details on the L’Oréal Group.

      We may also share your information with trusted third parties. We rely on trusted third parties to perform a range of business operations on our behalf. We only provide them with the information they need to perform the service, and we require that they don’t use your information for any other purpose. We will always use our best efforts to ensure that all third parties we work with will keep your personal information secure. We may share your personal information with:

      • Advertising, marketing, digital and social media agencies to help us to deliver advertising, marketing, and campaigns, to analyse their effectiveness, and to manage your contact and questions;
      • Third parties required to deliver a product to you e.g. postal/delivery services; • Analytics and search engine providers that assist us in the improvement and optimisation of our site; and
      • Credit reference agencies for the purpose of assessing your credit score and verifying your details where this is a condition of entering into a contract with you.

      We may also disclose your personal information to third parties:

      • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
      • If L’Oréal or a part of its assets are acquired by a third party, in which case personal data held by it about its customers relating to those assets will be one of the transferred assets.
      • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of sale and other agreements; or to protect the rights, property, or safety of L’Oréal, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
      • In other circumstances if we have your consent or we are permitted to do so by law.

      We will not sell your personal information.

    • WHERE WE STORE YOUR PERSONAL INFORMATION


      The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our service providers. By providing us with your personal information, you agree to this transfer, storing or processing. L’Oréal will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and the Act.

    • IS MY PERSONAL INFORMATION SECURE?


      We are committed to keeping your personal information secure, and take all reasonable precautions to keep your personal information secure, and require that trusted third parties who handle your personal information for us do the same.

      Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    • LINKS TO THIRD PARTY SITES AND SOCIAL LOGIN


      Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
      We may also offer you the opportunity to use social login. If you chose to use social login, please be aware that the social platform will share your profile information with us. The information that is shared will depend on your social platform settings.

    • SOCIAL MEDIA AND USER GENERATED CONTENT


      Some of our sites and apps allow users to submit their own content. Please remember that any content submitted to one of our social platforms can be viewed by the public, and you should be cautious about providing certain personal information e.g. financial information or address details via these platforms. We are not responsible for any actions taken by other individuals if you post personal information on one of our social media platforms.

    • YOUR CHOICES


      It’s important that you are able to control your personal data. You have the right to request a copy of the personal information we hold about you, ask us to update or delete your personal information, and not to be contacted by us if you do not wish to be. If you have an account with us, you can sign in to that account to update your personal information. We won’t contact you for marketing purposes unless you agree, and you can easily unsubscribe at any time.

      If you want to control which cookies are used, please see our Cookies Policy below.

      If you have any questions or concerns about how we treat your personal information, or would like to request a copy of the personal information we hold about you, please contact us using the online form ‘Questions about Lancôme’ in the FAQ section of this site or by writing to us at:

      Lancôme Data Protection Officer
      L’Oreal (UK) limited
      255 Hammersmith Road
      London W6 8 AZ

  • What are they

    A cookie is a small file that a website transfers to the cookie file of the browser on your device so that the website can remember who you are.

    We use cookies to help you navigate our website efficiently and to perform certain functions, including site traffic analysis. Cookies may also recognize you on your next log-in and offer you content tailored to your preferences and interests. Cookies do not compromise the security of a website.

    Some cookies can collect personal information, including information you disclose like your username, or where cookies track you to deliver more relevant advertising content. For further details on how we use your personal information, please see our Privacy Policy.

    There are two types of cookies on our sites – “session” cookies that are temporary cookies that remain on your browser only while you’re on our site, and “persistent” cookies, that remain on your browser for much longer.

    Do I want to stop them?

    Many cookies are used to enhance the usability or functionality of a website; therefore disabling cookies may prevent you from using certain parts of this website. We explain the cookies we use in the table below and give you a button by which you can block the optional cookies.

    If you do not make either choice then you will be treated as having accepted all cookies on this site. You can change your mind in subsequent visits and use the buttons below to change your cookie status for our site.

    If you wish to restrict or block all the cookies which are set by our website (which as we say may prevent you from using certain parts of the site), or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. For more information go to www.aboutcookies.org

    Which cookies are being used on this site?

    We use four different types of cookies on this site – those that are strictly necessary for the website to function, functionality cookies, performance/analytics cookies, and targeted/advertising cookies.

    Strictly Necessary cookies: These are cookies that are essential for our website to work correctly. They may be required for system administration, to prevent fraudulent activity, or for a shopping cart function. These cookies cannot be switched off.

    Functionality cookies: These cookies are used to enhance and simplify your user experience. For example, they may remember information about previous choices you have made, remember your password, or allow video or social media content to be properly viewed on the website. You can opt out of functionality cookies using the function below.

    Analytics and Performance cookies: These are used for internal purposes to help us understand how you interact with our site, so we can provide you with an improved user experience e.g. to assess the performance of our website, or to test different design ideas for the website. We may work with third parties to perform these services for us, so these cookies may be set by a third party. You can opt out of these cookies using the function below.

    Targeting and advertising cookies: These cookies are used to deliver relevant and tailored content (including advertising content) to you, and also to evaluate the effectiveness of that content. This content may be delivered on our websites, or on a third party website. We often work with third parties to deliver this content, so some of these cookies may be set by a third party. You can opt out of them using the function below. You can also opt out of targeted advertising by clicking on the “Ad Choices” logo on our advertising, or at http://www.youronlinechoices.com/uk/your-ad-choices. Note however by opting out of these cookies you do not opt out of receiving advertising content altogether; you will instead receive general content that does not take into account your interests and preferences.

    We also use web beacons in combination with cookies.

    Where we work with third parties, they may set cookies to deliver the services that they are providing (e.g. tailored advertising). We make every effort to identify these cookies and detail them below, so that you can choose to opt out.

    Additional cookies managed by third parties:

    a) Social network icons. On our website we may use social networking icons and sometimes embed video content from websites such as YouTube. As a result when you visit a page with content embedded from for example YouTube or click on a social network icon it will take you to a link to that social site which will present you with cookies from that site. We do not control the dissemination of these cookies and you need to check with the applicable third party website for more information.

    b) Flash cookies. L’Oréal uses Flash files to deliver part of its content, such as Video Player, throughout the site. To improve user experience Local Shared Objects – or flash cookies as they are commonly known – are employed to provide features such as auto-resume and for saving your preferences. Flash Cookies are stored in your terminal much in the same way as cookies are, however it is not possible to manage them at browser level in the same way.
    How to disable Flash Cookies - the adobe website provides comprehensive information on how to delete or disable Flash cookies either for a specific domain like www.loreal.co.uk or for all websites – see www.adobe.com/products/flashplayer/security for details. Restricting the use of Flash cookies may affect your enjoyment of this site.

    If you wish to change you cookie settings, please use the function below:

    All cookies used on this website are detailed below

    Cookie and status name Purpose
    Cookie Acceptance (necessary) CookiesAccepted Records if you have accepted the use of cookies on the website. It does not contain any user information. This cookie remains on your computer after the session has closed.
    Session ID
    (necessary)
    ONDEMANDAUTH Required to navigate from one page to another and to maintain the login/logout information during your visit. It collects information in an anonymous form by using a unique identifier. Expires after 20 minutes of inactivity or when you end your session.
    Basket Cookie
    (necessary)
    AdditionalParams Used to store the number of items and total cost of the basket when you are internet shopping with us. It collects information in an anonymous form by using a unique identifier. Expires when you end your session.
    Cybersource payment cookies
    (necessary)
    JSESSIONID
    BIGipServerorderpage
    When you are internet shopping with us these two cookies work in relation to the secure payments aspects of the transaction and collect information in an anonymous form using a unique identifier. JSESSIONID expires when you end your session and BIGipServerorderpage expires after two hours.
    Banner view
    (necessary)
    onetime Records whether you have been shown the cookie alert banner so as not to show it to you again. It collects information in an anonymous form using a unique identifier. This cookie remains on your computer after the session has closed..
    Offers
    (optional)
    onetimehomepage Records whether you have been shown the exclusive offer popup on the home page so as not to show it to you again. It collects information in an anonymous form using a unique identifier. Expires when you end your session.
    User Authentication
    (optional)
    UserAuthentication Contains your country code and an anonymous unique identifier used during your previous visit to personalise the content of this website. This cookie remains on your computer after the session has closed.
    Google Analytics
    (optional)
    -utma
    -utmb
    -utmc
    -utmz
    These cookies are used to collect information about how visitors use our site. They are placed on the site by Google, Inc an American Corporation. It collects information in an anonymous form , including the number of visitors to the site, where visitors have come to the site from and the pages they visited on the site. This information is then used by Google to make reports for us and to help us improve the site. For more information visit http://www.google.com/intl/en/policies/privacy/
    Doubleclick
    (optional)
    Doubleclick Cookie This cookie ensures that you can see Lancôme offers on carefully selected third party websites after you have left the Lancôme site. For more information or if you want to disable this cookie without removing the other optional cookies
    please visit this link:
    https://www.google.com/settings/ads/onweb#display_optout
    This cookie expires after 60 days
    Chat: Last Visit
    (optional)
    LastVisit Records the date and time that you last visited a page with our Live Chat service enabled.
    Live Chat: Last Invite
    (optional)
    LastInvite Records the date and time that we last sent you a Live Chat invite to improve your experience on lancome.co.uk
    Live Chat: Never Invite
    (optional)
    NeverInvite Records your preference to not be contacted again to participate in a Live Chat session.
    Live Chat: Aborted Time
    (optional)
    AbortedTime Records the time that your Live Chat session was aborted.
    Live Chat: Last Interaction
    (optional)
    LastInteraction LastInteraction Records the date that you last engaged in Live Chat on lancome.co.uk
    Live Chat: Chat Open
    (optional)
    ChatOpen Records whether you have an active chat session open or not.
    Expires after 2 minutes.
    Google Analytics
    support
    (session cookie)
    bvgacef e.g.
    bvgacefRatingsAndReviews
    Creates an event the first time Bazaar Voice is loaded for a user.
    Bazaar Voice Cookie
    Feedback Submitted
    (session cookie)
    pfv_(ID)
    rfv_(ID),rhf_(ID),rif_(ID)
    qfv_(ID),qhf_(ID),qif_(ID)
    cfv_(ID),chf_(ID),cif_(ID)
    Identifies and remembers user provided feedback through voting on helpfulness, innappropriate and voting/flagging icons. Cookies expires after session has finished.
    Bazaar Voice Cookie
    Comment Submitted
    (session cookie)
    r-commented-(ID)s-commented-(ID) Identifies the reviews on which the user has commented in order to customise display highlighting these comments. Cookies expires after session has finished.
    Bazaar Voice Cookie
    Mobile Preferences
    (session cookie)
    displayTypePreferred(CODE) Records whether a user has indicated a preference for Mobile or Desktop version of landing pages through search engines. Cookies expires after session has finished.
    Bazaar Voice Cookie
    Analytics Session ID
    (session cookie)
    BVSID
    BVBRANDSID
    BVID
    Allows internal Bazaar Voice analytics to be correlated to the same user browsing session for interactions across the Bazaar Voice network.BVSID & BVBRANDSID Cookies expires after session has finished. BVID cookie expires after 18 months.
    Bazaar Voice Cookie
    C2013 Session Cookie
    (session cookie)
    Production: bvf_(client
    checksum)
    Staging: bvf_(client
    checksum)s
    Stores a session ID of the user after submission of a review. Cookies expires after session has finished.
    Bazaar Voice Cookie
    C2013 A/B testing cookie
    (session cookie)
    BVImpl{client site name} Stores user configuration for a/B testing. Cookies expires after session has finished.
    Bazaar Voice Cookie
    Submit In Progress
    (session cookie)
    prr-sip
    qa-sip
    sy-sip
    cp-sip
    Identifies a submission that is in progress, to enable maintaining of content in case of a refresh by the user. Cookies expires after session has finished.
    Bazaar Voice Cookie
    Display state
    (session cookie)
    goto
    scroll-to-story-id
    bvReturnPosition
    bvOpenedQ(CODE)
    bvProfileActiveTab_(ID)
    bvScrollPositionX
    bvScrollPostitionY
    bvScrollToElementID
    bvScrollToElementOffset)
    Cookies retain the state of display across pages and/or reloads to enable consistent user experience. Cookies expires after session has finished
    Bazaar Voice Cookie
    Memory mem Memory widget cookie used to track ordered list of products that a user has visited. Remains on computer for 365 days.
    Bazaar Voice Cookie
    Remember Me rm Identifies users who have chosen to remember their credentials. Is removed upon sign out, or after 365 days.
    Bazaar Voice Cookie


    CHANGES TO OUR PRIVACY POLICY

    Any changes we may make to our Privacy and Cookies Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy and Cookies Policy.

    Last updated: May 2016

    Reject or accept optional cookies from the site

  • IMPORTANT

    Thank you for accessing http://www.lancome.co.uk (the "Website"). Please read these terms and conditions (the "Terms") before using the Website which is operated by L’Oréal (UK) Limited, whose registered office is at 255 Hammersmith Road, London W6 8AZ ("L’Oréal "). By using the Website, you signify your acceptance of the Terms in consideration of which L’Oréal provides you with access. From time to time L’Oréal may modify the Terms. Accordingly, please continue to review the Terms whenever accessing or using the Website. Your use of the website following any such change constitutes your agreement to follow and be bound by the terms as changed. If at any time you do not wish to accept the Terms, you may not use the Website. From time to time L’Oréal may run competitions and promotions via the Website. Separate terms and conditions will be posted where applicable governing such competitions and promotions.

    • NO RELIANCE


      While L’Oréal has endeavoured to ensure the accuracy of the information accessed via the Website, L’Oréal does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website.

    • LINKS


      There may be links that will let you leave this Website or that will let you access this Website from third party sites. Linked third party sites are not under the control of L’Oréal and L’Oréal is not responsible for the contents of any such linked site or any link contained in such a linked site. Existence of links to other third party sites is not an endorsement by L’Oréal in favour of such site or the products or services contained in any linked site. To the extent that this Website contains links to or may be accessed from outside services and resources, the availability and content of which L’Oréal does not control, any concerns regarding any such service or resource or any link thereto should be directed to the particular outside service or resource.

    • INTELLECTUAL PROPERTY


      The Website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material ("Content") is protected by copyrights, trade marks and/or other proprietary rights. The Content includes both content owned or controlled by L’Oréal and content owned or controlled by third parties and licensed to L’Oréal. All individual articles, reports, and other elements making up the Website may be copyright works. You agree to abide by all additional copyright notices or restrictions contained in the Website.

      You may not use any of L’Oréal 's trademarks or trade names without L’Oréal 's prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks.

      You agree to notify L’Oréal in writing promptly upon becoming aware of any unauthorised access to or use of the Website by any party or of any claim that the Website or any of the contents of the Website infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.

    • LICENCE AND DOWNLOAD RIGHTS


      You acquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Website in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of the Website.

      Download is permitted by L’Oréal provided only that:
      (i) you make no more than one printed copy of such download and no further copies of such printed copy are made;
      (ii) you make only personal, non-commercial use of such download and/or printed copy; and
      (iii) you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices. Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of the Website available as part of another website, whether by hyperlink framing on the internet or otherwise. The Website and the information contained therein may not be used to construct a database of any kind, nor may the Website be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of the Website.

    • NO WARRANTY


      The Website and the Content are provided "as is" excluding any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights. L’Oréal further accepts no responsibility or liability for functions contained on the Website and makes no warranties that the Website will operate uninterrupted or error-free or that defects will be corrected. Please note that some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you.

      L’Oréal does not warrant that the Website is compatible with your computer equipment or that the Website or its server is free of errors or viruses, worms or "Trojan horses" and L’Oréal is not liable for any damage you may suffer as a result of such destructive features.

      L’Oréal shall not be held responsible for Content provided by third parties. L’Oréal is also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access the website.

      These Terms do not affect your statutory rights or your legal rights as a consumer.

    • LIMITATION OF LIABILITY


      You acknowledge that your use of the Website, including the Content is at your own risk. If you are dissatisfied with the Website, the Terms or any or the Content your sole remedy is to discontinue use of the Website.

      Save in respect of fraud and of personal injury or death to the extent it results from L’Oréal 's negligence, in no event will L’Oréal be liable to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even if L’Oréal has been advised of the possibility thereof, arising from your use of the website. Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so this limitation or exclusion may not apply to you.

    • CHANGES TO THE WEBSITE


      You accept that L’Oréal has the right to change the content or technical specifications of any aspect of the Website at any time at L’Oréal's sole discretion. You further accept that such changes may result in your being unable to access the website.

    • INDEMNITY

      You agree to indemnify, defend, and hold harmless each of L’Oréal , its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of L’Oréal , its employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against L’Oréal , its employees, representatives, suppliers, or agents is based on or arises in connection with:
      (i) your use of the Website;
      (ii) any breach by you of the Terms;
      (iii) a claim that any use of the Website by you

      (a) infringes any intellectual property rights of any third party, or any right of personality or publicity, or
      (b) is libellous or defamatory, or otherwise results in injury or damage to any third party;

      (iv) any deletions, additions, insertions, or alterations to, or any unauthorised use of, the Website by you; or
      (v) any misrepresentation or breach of representation or warranty made by you contained herein.

      References in this section of the Terms to your use of the Website shall be deemed to include any use by a third party where such a third party accesses the Website using your computer. You agree to pay L’Oréal , its employees, representatives, and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third party claim, suit, action or proceeding attributable to any such third party claim.

    • TRANSMISSION AND FEEDBACK OF INFORMATION


      Any information you transmit through this Website is subject to L’Oréal's privacy policy and remains L’Oréal’s property. You are prohibited from transmitting to or from this Website any unlawful, threatening, libellous, defamatory, obscene, inflammatory or pornographic material or other material that could give rise to any civil or criminal liability under law.

      You agree that L’Oréal may use and/or disclose information about your demographics and use of the Website in a manner that does not reveal your identity.

    • LOCAL LAWS AND REGULATIONS


      The Website is not directed at any person in any jurisdiction where for any reason the publication or availability of the Website is prohibited. Those in respect of whom such prohibitions apply must not access the Website.

      L’Oréal does not represent that either the Website or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Website do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.

    • TERMINATION


      Either you or L’Oréal may terminate these terms with or without cause at any time. If L’Oréal terminates these terms, L’Oréal will email you at the address you provide on registration, and you will be deemed to have received it within one hour of transmission. Termination will be effective at that time. You will be responsible for notifying us of any changes to your email address. You may terminate by unsubscribing here. On termination you shall destroy all Content, and copies thereof, obtained from the website.

    • SEVERANCE AND WAIVER


      If any provision of this Agreement is found to be invalid by any court having jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a continuing waiver of such term or any other term.

    • THIRD PARTY RIGHTS


      Nothing in this Agreement is intended to confer on any third party (whether referred to in this Agreement by name, class, description or otherwise) any benefit or any right (under the Contracts (Rights of Third Parties) Act 1999 or otherwise) to enforce any provision of this Agreement or any agreement entered into in connection with it.

    • ENTIRE AGREEMENT


      Except as provided herein, these terms and conditions are the entire agreement between us and supersede any prior understanding or agreements (written or oral). Nothing in this clause will operate to limit or exclude either party’s liability for fraud.

    • GOVERNING LAW AND JURISDICTION


      The Terms are governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English courts.

      Copyright © Lancôme 2011

    • TERMS AND CONDITIONS FOR LANCÔME 'RECOMMEND A FRIEND' PRIZE DRAW (UK)


      1. The prize draw is open to all UK and Ireland residents aged 18 and over, with the exception of the Promoter’s employees, their immediate families or anyone connected with the promotion.

      2. Entry conditions: Entrants must have purchased Visionnaire at a Lancôme counter, filled in all the required details on the recommend a friend form, handed the form to a friend and the friend has to bring this form to a Lancôme counter to redeem their sample and complimentary skincare consultation. This form is then sent to the Promoter for the prize draw.

      3. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be accepted. Multiple entries made by the same person from various email or other accounts will not be accepted.

      4. Entries will only be accepted on the official recommend a friend form.

      5. Incomplete, illegal, illegible, misdirected or late entries will not be accepted. Proof of posting will not be accepted as proof of delivery. Responsibility cannot be accepted for lost, damaged or delayed entries. Entry forms will not be returned and are the property of the Promoter.

      6. Entries must be received on or before 30th September 2012. The prize draw will take place on 15th October 2012. The Promoter reserves the right to revise this date and extend the period for accepting entries to the prize draw in the event of circumstances beyond its reasonable control.

      7. 10 completed entries drawn at random will each receive 6 Lancôme products. Hamper to include the following: Génifique 75ml, Visionnaire 50ml, Rouge In Love Lipstick, Hypnose Mascara, Génifique Yeux Light Pearl 20ml, La Vie Est Belle fragrance 75ml.

      8. All winners will be notified by email (to the address provided on the recommend a friend form) by 20th October 2012.

      9. The prizes are as stated and there are no alternative prizes or cash substitutes. The Promoter reserves the right to substitute the prize of like value in the event that the selected prize is unavailable for any reason whatsoever.

      10. The Promoter’s decision is final and no correspondence will be entered into.

      11. Winners agree to participate in any publicity accompanying or resulting from the promotion. No additional compensation will be awarded for such promotional activities.

      12. If a prize is declined or if a winner forfeits the prize under these terms and conditions, then the Promoter may at its absolute discretion draw an alternative winner.

      13. The names of the winners will be available by sending an S.A.E to Lancôme, 255 Hammersmith Road, London, W6 8AZ within 4 weeks of the draw date.

      14. All personal details and/or information given in the application either in the recommend a friend form or otherwise must be truthful, accurate and in no way misleading.

      15. The Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information are acting fraudulently or deceptively, have failed to abide by the terms and conditions and/or are in breach of the terms and conditions.

      16. Neither the Promoter nor agencies involved in this promotion may be liable to the winner, whether arising from tort, including negligence, breach of contract or otherwise or for any loss or damage whatsoever caused by matters relating to participation in this prize draw, or in relation to the prize to the extent permissible by law.

      17. The Promoter reserves the right to vary these terms and conditions or cancel the prize draw at any stage in the event of circumstances arising beyond its reasonable control.

      18. By entering the prize draw, entrants will be deemed to be bound by and have accepted the terms and conditions.

      19. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

      PROMOTER: L’ORÉAL (U.K.) LIMITED, 255 HAMMERSMITH ROAD, LONDON W6 8AZ

    • JOHN LEWIS OXFORD STREET FOUNDATION TRIAL COMPETITION TERMS AND CONDITIONS


      1. The prize draw is open to all UK residents aged 18 and over, with the exception on the Promoter’s employees, their immediate families or anyone connected with the promotion.

      2. To enter the prize draw, enter your details above and give this leaflet to a sales consultant at the Lancôme counter in John Lewis, Oxford Street.

      3. No purchase is necessary. Entry to the draw is free.

      4. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be accepted. Multiple entries made by the same person from various email or other accounts will not be accepted.

      5. Entries will only be accepted on the official form.

      6. Incomplete, illegal, illegible, misdirected or late entries will not be accepted. Responsibility cannot be accepted for lost, damaged or delayed entries. Entry forms will not be employed and are the property of the Promoter.

      7. Entries must be received on or before Sunday 30th September. The prize draw will take place on Monday 8th October. The promoter reserves the right to revise this date and extend the period for accepting entries to the prize draw in the event of circumstances beyond its reasonable control.

      8. Three completed entries drawn at random will each receive a Lancome Beauty Hamper, consisting of one of each of the following: Génifique Youth Activating Concentrate 30ml, Visionnaire [LR 2412 4%] Advanced Skin Corrector 30ml, Hypnôse Star Mascara 6.5ml, Rouge in Love Lipstick, Bi-Facil Non Oily Instant Cleanser 125ml.

      9. The winners will be notified by email or by post if an email address is not provided.

      10. The prizes are as stated and there are no alternative prizes or cash substitutes.

      11. The Promoter’s decision is final and no correspondence will be entered into.

      12. Winners agree to participate in publicity accompanying or resulting from the promotion. No additional compensation will be awarded for such promotional activities.

      13. If a prize is declined or if a winner forfeits the prize under these terms and conditions, then the Promoter may at its absolute discretion draw an alternative winner.

      14. The names of the winners will be available by sending a S.A.E. to Lancôme, L’Oreal (U.K.) Limited 255 Hammersmith Road, London, W6 8AZ within two weeks of the draw date.

      15. The Promoter reserves the right to vary these terms and conditions or cancel the prize draw at any stage in the event of circumstances arising beyond its reasonable control.

      16. By entering the prize draw, entrants will be deemed to be bound by and have accepted the terms and conditions.

      17. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

      PROMOTER: L’OREAL (U.K.) LIMITED, 255 HAMMERMSITH ROAD, LONDON, W6 8AZ.

    • LANCÔME PRIZE DRAW TO PARTICIPATE IN REVIEW PANEL


      1. The Review Panel prize draw is open to all UK and ROI residents aged 18 and over, with the exception of any of the Promoter’s employees, their immediate families or anyone connected with the promotion.

      2. Entry to the Review Panel prize draw is free. No purchase is necessary.

      3. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be accepted. Multiple entries made by the same person from various email or other accounts or from the same IP address will not be accepted.

      4. Entrants must have internet access to be eligible for the prize draw. Entries will only be accepted on the official Review Panel Entry Form located at here. When entrants return their review survey, entrants must complete and return the consent form provided for use of their quotes for marketing purposes.

      5. Entries and reviews cannot be returned and are the property of the Promoter.

      6. Incomplete, illegal, illegible, misdirected or late entries will not be accepted. Proof of sending will not be accepted as proof of receipt. Responsibility cannot be accepted for lost or delayed entries whether due to technical problems or otherwise.

      7. Entries must be received completed and received on or before 18.04.13. The prize draw will take place on 19.04.13. The Promoter reserves the right to revise this date and extend the period for accepting entries to the prize draw in the event of circumstances beyond its reasonable control.

      8. Two hundred (200) completed entries drawn at random will each receive one (1) new Lancôme 30 ml serum (serum to be launched in June 2013) which will be sent to the postal address provided on the Review Panel Entry Form.

      9. All winners will be notified by email by 22.04.13.

      10. All winners will receive a link to a review survey via email by 03.05.2013 which they will be asked to complete with honest feedback on the product after 2 weeks of use. The review survey is must be completed by 15.05.13 All feedback must be honest and we welcome all comments on the product, both positive and negative. The feedback provided by panellists will not in any way affect their chances of winning in the Grand Prize Draw (see below).

      11. All winners of the Review Panel draw who complete and return their review survey by 15.05.13 will be automatically entered into a Grand Prize Draw for a chance to win twelve (12) units of the new serum. The Grand Prize Draw will take place on 16.05.13 and one (1) winner will be drawn at random. The winner will be notified by email by 16.05.13.

      12. The prizes are as stated and there are no alternative prizes or cash substitutes.

      13. All winners agree to participate in publicity accompanying or resulting from their participation in the Review Panel. No additional compensation will be awarded for such promotional activities.

      14. If a prize is declined or if a winner forfeits the prize under these terms and conditions, then Lancôme may at its absolute discretion draw an alternative winner.

      15. The names of the winners will be available by sending a S.A.E. to L’Oreal UK Ltd., Lancôme, 255 Hammersmith Road, London, W6 8AZ within 6 weeks of each the draw dates.

      16. Lancôme reserves the right to use and winners consent to the use of the contents of completed questionnaires, written reviews, feedback, future submissions and quotes together with the entrant’s name and city, at Lancôme’s sole discretion including without limitation use in future marketing, PR or advertising materials, other media, print and online, press releases, editorial and promotional activity, point of sale material, the Lancôme or third party websites, newsletters and e-newsletters, all on a royalty free basis.

      17. Winners’ completed questionnaires, written reviews, feedback, future submissions and quotes supplied to Lancôme by the winner may be modified by Lancôme in its absolute discretion, including but limited to having to fit the context with the content of the relevant usage, and to comply with any UK legal requirements or regulations, whilst maintaining the original sentiment.

      18. Lancôme shall own the copyright and all other intellectual property or other rights in the contents of winners completed questionnaires, feedback, written reviews, future submissions, and quotes generated in connection with the Review Panel in perpetuity and on a worldwide basis for use at Lancôme’s discretion as set out above.

      19. Accordingly you assign to Lancôme any copyright and other intellectual property rights which exist in your completed questionnaires, feedback, written reviews, future submissions and quotes provided in connection with the Review Panel, irrevocably waive any moral rights that could vest in you under the Copyrights Designs and Patents Act 1988 and undertake to do all things necessary immediately on Lancôme’s request to effect or confirm any assignment in this paragraph.

      20. Lancôme reserves the right not to use the contents of your completed questionnaires, feedback, quotes or reviews or feature you in any advertising or marketing as described above due to space, time or editorial reasons.

      21. By completing the Review Panel Entry Form, entrants will be deemed to have read, be bound by and have accepted these terms and conditions in their entirety and confirm that all of their review answers and quotes are original and not copied or reproduced from any third party.

      22. By completing the Review Panel Entry Form, entrants confirm they have read and accept Lancôme’s Privacy Policy, located here and Website Terms and Conditions located here.

      23. Lancôme reserves the right to vary these terms and conditions or cancel the promotion at any stage in the event of circumstances arising beyond its reasonable control.

      24. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

      PROMOTER: L’OREAL (UK) LTD., LANCÔME DIVISION, 255 HAMMERSMITH ROAD, LONDON W6 8AZ.

    • SECRET SERUM REVIEW PANEL CONSENT FORM


      (1) L’Oreal (UK) Limited, acting through its Lancôme trading division, (“Lancôme”) reserves the right to use, and you consent to the use of, your written answers, review and quotes together with (at Lancôme’s discretion) your name, city and a short description of yourself and your image (the “Review”), including without limitation use in advertising, other media (print and online), press releases, editorial and promotional activity, marketing activity, point of sale material, the Lancôme website, newsletters, e-newsletters, Lancôme UK Facebook page, Twitter and YouTube (together the “Usage”) all on a royalty basis.

      (2) The Review is supplied to Lancôme by you on a royalty free basis and may be modified by Lancôme in its absolute discretion including but not limited to having to fit in context with the content of the Usage and to comply with any UK and Ireland legal requirements or regulations, whilst maintaining the original sentiment of the Review.

      (3) Lancôme shall own the copyright and all other intellectual property or other rights in Review, in perpetuity and on a worldwide basis for use at Lancôme’s discretion as set out above.

      (4) Accordingly, you assign to Lancôme any copyright and other intellectual property rights which exist in your participation in the Review, irrevocably waive any moral rights that could vest in you under the Copyrights, Designs and Patents Act 1988 and undertake to do all things necessary immediately on Lancôme’s request to effect or confirm any assignment in this paragraph.

      (5) Lancôme reserves the right to not use the Review due to space, time or editorial reasons.

      (6) You confirm that you are over the age of 18.

      This acceptance is given in consideration for the benefits, potential exposure and experience you will obtain as a result of being involved in the Review and potential Usage by Lancôme and as an inducement for Lancôme to include you in its Usage and you understand that Lancôme will incur expense in reliance thereof.

      This acceptance and consent form shall be governed by English Law and all parties agree to submit to the jurisdiction of the English courts.

      If you have any queries regarding the information above please either call or email Tatiana Salvan on:

      Tel: 0208 762 4045
      Email: tsalvan@uk.loreal.com

    • TERMS AND CONDITIONS FOR LANCÔME HYPNÔSE PRIZE DRAW


      1. The prize draw is open to all UK and ROI residents aged 18 and over, with the exception of L’Oréal (UK) Limited employees, their immediate families or friends, or anyone connected with the promotion.

      2. No purchase is necessary. Entry to the prize draw is free
      3. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be accepted. Multiple entries made by the same person from various email or other accounts or from the same IP address will not be accepted.

      4. Entrants must have internet access to be eligible. Entrants must read and accept the website Terms and Conditions and Privacy Policy to be eligible.

      5. Incomplete, illegal, misdirected or late entries will not be accepted. Proof of sending will not be accepted as proof of receipt. Responsibility cannot be accepted for lost, damaged or delayed entries whether due to technical or connectivity problems or otherwise.

      6. To enter, entrants must complete the online entry form which can be found at www.lancome.co.uk and select the correct answer to the question asked on the entry page, using the multiple choice options available.

      7. Entries which are incomplete will be disqualified.

      8. Entries must be received before midnight 31/07/2013.

      9. The prize draw will take place on 05/08/2013, and is limited to participants who have selected the correct answer.

      10. 20 correct entries shall be drawn at random.

      11. The winners of the prize, will each receive a pocket mirror designed by Alber Elbaz (7 cm in diameter) and Hypnôse Doll Eyes palette by Alber Elbaz.

      12. The winners will be notified by email by 05/08/2013. Please allow for 6 weeks for delivery of the prize.

      13. The Promoter’s decision is final and no correspondence will be entered into.

      14. A list of the winners can be obtained by sending a stamped, self-addressed envelope to the Promoter within 4 weeks of the closing date.

      15. The winners must be prepared to take part in publicity accompanying or resulting from the promotion. No additional compensation will be awarded for such promotional activities. No compensation for loss earnings will be paid by the Promoter for participation in any aspect of this prize draw.

      16. If a prize is declined or if a winner forfeits a prize under these terms or conditions, then the Promoter may at its absolute discretion draw an alternative winner.

      17. The prize is as stated, it is not transferable and there are no alternative prizes or cash substitutes. The Promoter reserves the right to substitute the prize of like value in the event that the selected prize is unavailable for any reason whatsoever.

      18. All personal details and/or information given in the application either in this form or otherwise must be truthful, accurate and in no way misleading. The Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.

      19. Neither the Promoter nor agencies involved in this promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any loss or damage whatsoever caused by matters relating participation in this prize draw, or in relation to the prizes to the extent permissible by law.

      20. The Promoter reserves the right in its absolute discretion to add to or waive any of these terms and conditions, or to cancel the prize draw at any stage, in the event of circumstance arising beyond its reasonable control.

      21. By entering this prize draw, entrants will be deemed to be bound by and have accepted these terms and conditions. The Promoter shall disqualify any entries that have failed to abide by the terms and conditions and/or are in breach of the terms and conditions

      22. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

      Promoter: Lancôme, a trading division of L’Oréal (UK) Limited of 255 Hammersmith Road, London W6 8AZ

    • CANCELLATION FORM


      I hereby give notice that I cancel my contract of sale of the following goods .

    • TERMS AND CONDITIONS OF USE FOR LIVE CHAT SERVICE

      These Terms of Use govern your use of the Lancôme (the "Chat Service") offered by L’Oréal (UK) Limited, acting through its trading division Lancôme on its website www. lancome.co.uk. To the extent of any conflict between Lancôme’s Privacy Policy and these Terms of Use, these Terms of Use shall prevail.

      Lancôme permits you to use the Chat Service solely for your personal use in accordance with these Terms of Use. You are permitted to use the Chat Service on a free, non-exclusive and non-transferable basis solely to ask for tips and questions about our Lancôme products [and services] from one of our advisors by typing a question and to receive a response in real time, and not for any other purposes.

      If you have any concerns or complaints or want to report an issue about any Lancôme products and their application to you, or you have technical questions about the Site or an order placed on the Site please contact our Consumer Advisory Department on 0800 783 4509. You can also contact us using our online forms in the FAQ section of this site or by post to [Customer Care Team, Unit 22, Sentinel drive, Annesley, NG15 0DF]. Lancôme reserves the right to refer your query to its Consumer Advisory Department rather than responding via the Chat Service it if it believes that your query would be better handled in this way.

      Lancôme shall not be held responsible for any content created by you on the Chat Service.

      You are not permitted to and you agree and warrant that you will not:

      • copy, reproduce, modify or create derivative works of the Chat Service, or any other element of the Site;
      • dis-assemble reverse-engineer, decompile or otherwise attempt to determine the underlying source code of the Chat Service or Site;
      • take any action with a view to distributing or reproducing the Site or the Chat Service;
      or
      • take any action that would affect the functionality of the Chat Service or the Site, whether in whole or in part.

      You do not have the right to sell, lease, sub-licence or provide any portion of the Chat Service or Site to any third party.

      By using the Chat Service, you represent and warrant that:

      • you are the author of content submitted, that you are not stealing the identity of another person, and you are not using a false email address or otherwise being misleading as to the origin of your query;
      • your query or content submitted is your original work and does not infringe the intellectual property rights of third parties;
      • you hereby waive all moral rights and any intellectual property rights that would have otherwise vested in you pursuant to the Copyright, Design and Patents and Act 1988;
      • all content that you send is truthful and accurate;
      • you are at least 18 years old;
      • your query or content submitted complies with these Terms of Use.

      You further agree and warrant that you shall not use the Chat Service or submit any query or content:

      • that is known by you to be false, inaccurate or misleading;
      • that infringes any third party's copyright, patent, trademark, trade secret, right of privacy, moral right or other intellectual property or proprietary rights;
      • that contains any information about Lancôme’s competitors or their products (namely other manufacturers and/or distributors and/or retailers of health and beauty products);
      • that contains any pricing information;
      • that refers to a third party individual without their prior express consent; • that violates any law, statute, or regulation (including, but not limited to, those governing intellectual property, privacy, consumer protection, unfair competition, anti-discrimination or advertising);
      • that is, or may reasonably be considered to be illegal, infringing, defamatory, libellous, abusive, hateful, harassing, racially or religiously inappropriate, offensive, inciting of violence, fraudulent, invasive of privacy, threatening, obscene, pornographic, or otherwise injurious to third parties or objectionable;
      • that consists of or contains political campaigning, commercial solicitation, chain letters, mass mailings, unsolicited emails or other forms of “spam” regardless of the content;
      • that is unrelated to the purpose of asking for tips and questions about our Lancôme products [and services] from one of our advisors;
      • which contains any swearing, sexual innuendo or sexual language or which promotes or incites the perpetration of any unlawful activity such as drug-taking;
      • for which you will derive any compensated or monetary benefit by any third party or which could be construed as an advertisement or solicitation to buy (which shall include any content that directs business away from Lancôme;
      • that includes any information that references other websites, URL addresses, email addresses, contact information or phone numbers;
      • that contains any actual, or instructions on how to create, computer viruses, worms, Trojan horses or other potentially disruptive or damaging or harmful computer programs, files, codes or attachments;
      • that could alter, steal, corrupt, disable, destroy, trespass, circumvent or violate any security or encryption of the Site, the Chat Service or any computer file, database or network.

      Lancôme reserves the right not to respond to and delete:

      • duplicate queries;
      • blank queries;
      • queries in a language that is not English;
      • any unintelligible content (such as content that contains random characters and meaningless word strings); or
      • any submission if it does not comply with these Terms of Use.

      Lancôme has the right to limit or suspend access to any user that is in breach of these Terms of Use.

      The Chat Service may be unavailable from time to time for maintenance or other technical reasons and Lancôme cannot take any responsibility for any errors, omissions, interruptions, deletions or delays that may be experienced by users when accessing the Chat Service.

      By submitting your email address in connection with your use of the Chat Service, you agree that Lancôme and its third party service providers may use your email address to contact you about the status of your query and for other administrative purposes.

      You agree to indemnify, keep indemnified and hold Lancôme (which shall include its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Moxie Software Limited), harmless from all losses, claims, demands, and damages (actual and consequential) of every kind and nature, direct or indirect including reasonable legal fees, which are incurred by Lancôme for any breach of your representations and warranties set forth above.

      Lancôme reserves the right to suspend or cease to provide the Chat Service at any time without notice.

    • TERMS AND CONDITIONS FOR LANCÔME SKINCARE FACEBOOK PRIZE DRAW

      1. The prize draw is open to all UK and ROI residents aged 18 and over, with the exception of L’Oréal (UK) Limited employees, their immediate families, or anyone professionally connected with the promotion.

      2. Entry to the prize draw is free. To enter, entrants must simply complete a rate and review form between 14th October 2014 11.00AM and 30th November 2014 11.59PM with their honest feedback on Advanced Génifique Youth Activating Concentrate and Visionnaire Advanced Skin Corrector.

      3. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be accepted. Multiple entries made by the same person from various email or other accounts or from the same IP address will not be accepted.

      4. Entrants must have internet access to be eligible. Entrants must read and accept the website Terms and Conditions and Privacy Policy to be eligible.

      http://www.lancome.co.uk/_en/_gb/services/our-commitments.aspx.

      5. Incomplete, illegal, misdirected or late entries will not be accepted. Proof of sending will not be accepted as proof of receipt. Responsibility cannot be accepted for lost, damaged or delayed entries whether due to technical or connectivity problems or otherwise.

      6. To enter, entrants must fill in the official online form which can be found at http://www.lancome.co.uk/_en/_gb/genifique.aspx. Entrants must complete star rating, review, nickname and email address. Entrants must read and agree to the terms and conditions and click ‘preview’. Subject to complying with these terms and conditions entrants will then see their review live in 24 hours. The content of the review, whether positive or negative, will in no way affect entrants’ chances of winning.

      7. Entries which are not correctly completed or product reviews entered after 30th November 2014 11.59PM will be disqualified.

      8. Any entries containing abusive, inappropriate, offensive or obscene language will be disqualified. Examples of language considered to be inappropriate, offensive or obscene, include (but are not limited to): any message which contains (a) swearing; (b) comments or actions which appear to be discriminatory of any person, company or group of individuals, for example comments of a racist, sexist or homophobic nature; (c) sexual innuendo, sexual language or sexual acts, actions or gestures; (d) promoting any illegal unlawful activity such as drug use; (e) any message that appears to be an advertisement or solicitation to buy; and (f) any materials (whether written or visual) that directly or indirectly relate to Lancôme competitor brands or that show any intention of promoting any brand other than Lancôme.

      9. Entries must be received on or before 30th November 2014.

      10. The prize draw will take place on 3rd December 2014.

      11. 2 completed entries shall be drawn at random.

      12. The winners of the prize, will each receive the following:

      A goody bag containing the following products: Advanced Génifique Serum 30ml, Bi-Facil 125ml.

      13. Please allow up to 30 days from the closing date for delivery of the prize.

      14. Entries will only be accepted on the official form.

      15. Winners will be notified by email by 8th December 2014.

      16. The Promoter’s decision is final and no correspondence will be entered into.

      17. A list of winners can be obtained by sending a stamped, self-addressed envelope to the Promoter within 30 days of the closing date.

      18. The winners must be prepared to take part in publicity accompanying or resulting from the promotion. No additional compensation will be awarded for such promotional activities. No compensation for loss earnings will be paid by the Promoter for participation in any aspect of this prize draw.

      19. If the prize is declined or if the winner forfeits the prize under these terms or conditions, then the Promoter may at its absolute discretion select an alternative winner at random.

      20. The prize is as stated, it is not transferable and there are no alternative prizes or cash substitutes. The Promoter reserves the right to substitute the prize of like value in the event that the selected prize is unavailable for any reason whatsoever.

      21. The Promoter shall own all the copyright and other intellectual property rights in the entries and reviews generated during this promotion, in perpetuity and on a worldwide basis for use at the Promoter's sole discretion including, without limitation, use in advertising, other media, press releases, editorial and promotional activity, point of sale material, the Promoter's websites, third party websites (including MySpace, Facebook and Youtube), newsletters and e-newsletters.

      22. Accordingly entrants assign to the Promoter any copyright and other intellectual property rights which exist in their participation in the Advanced Génifique product reviews prize-draw, and irrevocably waive any moral rights that could vest in them (which shall include their name, city and age) under the Copyrights, Designs and Patents Act 1988 or otherwise, and undertake to do all things necessary immediately on the Promoter’s request to effect or confirm any assignment in this paragraph.

      23. Entrants' submissions, future submissions and reviews generated during this promotion may be modified by the Promoter to fit in context with the content of the relevant usage, whilst maintaining the original sentiment.

      24. The Promoter reserves the right to not feature all winning entries due to space, time or editorial reasons.

      25. All personal details and/or information given in the entry form or otherwise must be truthful, accurate and in no way misleading. The Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.

      26. Neither the Promoter nor agencies involved in this promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any loss or damage whatsoever caused by matters relating participation in this prize draw, or in relation to the prizes to the extent permissible by law.

      27. The Promoter reserves the right in its absolute discretion to add to or waive any of these terms and conditions, or to cancel the prize draw at any stage, in the event of circumstances arising beyond its reasonable control.

      28. By entering this prize draw, entrants will be deemed to be bound by and have accepted these terms and conditions. The Promoter shall disqualify any entries that have failed to abide by the terms and conditions and/or are in breach of the terms and conditions.

      29. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

      Promoter: Lancôme, a trading division of L’Oréal (UK) Limited of 255 Hammersmith Road, London W6 8AZ

    • TERMS AND CONDITIONS FOR MYWARDROBE.COM PROMOTION

      Offer available from 25th August to 22nd September 2014 when you spend over £50 on www.lancome.co.uk in a single transaction. One gift per customer, whilst stocks last. Substitutions may occur. Gift worth £60 based on price per ml of full-size product at standard 2014 price. Gift includes: Absolue Precious Cells Day Cream 15ml, Bi-facil Eye Make-Up

    • TERMS AND CONDITIONS FOR LANCÔME BAFTA INSTAGRAM PRIZE DRAW

      1. The prize draw is open to all UK and ROI residents aged 18 and over, with the exception of L’Oréal (UK) Limited employees, their immediate families, or anyone professionally connected with the promotion.

      2. No purchase necessary. Entry to the prize draw is free.

      3. To enter, entrants must simply upload a photo of themselves demonstrating their red carpet look together with the following caption: #winbaftabagwithlancome @lancomeuk to Instagram. Entrants must have a public profile.

      4. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be accepted. Multiple entries made by the same person from various email or other accounts, including Instagram, or from the same IP address will not be accepted.
      5. Entrants must have internet access and a valid Instagram account to be eligible. Entrants must read and accept the website Terms and Conditions and Privacy Policy to be eligible.

      http://www.lancome.co.uk/_en/_gb/services/our-commitments.aspx.

      6. Incomplete, illegal, misdirected or late entries will not be accepted. Proof of sending will not be accepted as proof of receipt. Responsibility cannot be accepted for lost, damaged or delayed entries whether due to technical or connectivity problems or otherwise.

      7. Entries which are not correctly completed, entered after 14th February 2015 11.59PM, or which are tagged as prescribed in point 3 above, will be disqualified. Entrants cannot submit a picture on behalf of someone else. The person in the picture submitted must be the entrant themselves otherwise the entry will be disqualified.

      8. Any entries containing any third party intellectual property without prior informed consent from the rights holder, or abusive, inappropriate, offensive or obscene language will be disqualified. Examples of language / images considered to be inappropriate, offensive or obscene, include (but are not limited to): any message / image which contains (a) swearing; (b) comments or actions which appear to be discriminatory of any person, company or group of individuals, for example comments of a racist, sexist or homophobic nature; (c) sexual innuendo, sexual language or sexual acts, actions or gestures; (d) promoting any illegal unlawful activity such as drug use; (e) any message / image that appears to be an advertisement or solicitation to buy; and (f) any materials (whether written or visual) that directly or indirectly relate to Lancôme competitor brands or that show any intention of promoting any brand other than Lancôme

      9. Instagram users’ account privacy settings must be set to public in order for the Promoter to retrieve the photo.

      10. Entries must be received on or before 14th February 2015 11.59PM

      11. The prize draw will take place on 20th February 2015.

      12. 1 completed entry shall be drawn at random.

      13. The winner of the prize, will receive the following:
      A BAFTA nominee bag containing:

      • Bottlegreen mini set containing four 50ml bottles of the following flavours: Elderflower Cordial, Pomegranate & Elderflower, Ginger & Lemon Grass, Spiced Berry.
      • Charles Worthington Volume & Bounce Texturising Spray 150ml and Body Booster Mousse 200ml
      • Cocorose London Barbican foldable shoes in regular size.
      • Cross Townsend Rolling Ball Pen
      • Evian facial brumisateur
      • Fortnum and Mason BAFTA Tea Blend Pot 75g
      • Grolsch black ruled notebook
      • Hackett BAFTA tweed bag
      • Hotel Chocolat Champagne Truffles 200 grams.
      • Lancôme Advanced Genifique Youth Activating Concentrate 30ml and La Vie Est Belle Eau de Parfum 30ml
      • Noble Isle Gift Set containing 250ml Bath & Shower Gel and 250ml Body Lotion • Taittinger Brut Reserve Champagne 75ml
      • The Folio Society Book: a Beautifully Illustrated Edition of a Charles Dickens book
      • The Savoy Cocktail Book
      • Villa Maria visit, wine tasting, light lunch and tour at their winery in New Zealand. The invitation is non-transferable and is extended solely to the prize winner plus one guest. Exclusion dates: 25th to 28th December 2015. Travel not included. Valid until 31st May 2016. Reservation to be made in advance to: fionamottershaw@hatch.co.uk
      • Yoko London Candle

      13. Please allow up to 30 days from the closing date for delivery of the prize.

      14. Entries will only be accepted if correctly completed as per point 2.

      15. Winners will be notified by Instagram private message by 27th February 2015. If the reviewer does not respond within 7 days of the Promoter’s initial contact and provide their delivery address details for the prize to be despatched to, the Promoter reserves the right to draw an alternative winner.

      16. The Promoter’s decision is final and no correspondence will be entered into.

      17. The name of the winner can be obtained by sending a stamped, self-addressed envelope to the Promoter within 30 days of the closing date.

      18. The winner must be prepared to take part in publicity accompanying or resulting from the promotion. No additional compensation will be awarded for such promotional activities. No compensation for loss earnings will be paid by the Promoter for participation in any aspect of this prize draw.

      19. If the prize is declined or if the winner forfeits the prize under these terms or conditions, then the Promoter may at its absolute discretion select an alternative winner at random.

      20. The prize is as stated, it is not transferable and there are no alternative prizes or cash substitutes. The Promoter reserves the right to substitute the prize of like value in the event that the selected prize is unavailable for any reason whatsoever.

      21. The Promoter shall own all the copyright and other intellectual property rights in the entries generated during this promotion, in perpetuity and on a worldwide basis for use at the Promoter's sole discretion including, without limitation, use in advertising, other media, press releases, editorial and promotional activity, point of sale material, the Promoter's websites, third party websites (including MySpace, Facebook and Youtube), newsletters and e-newsletters.

      22. Accordingly entrants assign to the Promoter any copyright and other intellectual property rights which exist in their participation in the BAFTA prize-draw, and irrevocably waive any moral rights that could vest in them (which shall include their name, city and age) under the Copyrights, Designs and Patents Act 1988 or otherwise, and undertake to do all things necessary immediately on the Promoter’s request to effect or confirm any assignment in this paragraph.

      23. Entrants' submissions, future submissions and reviews generated during this promotion may be modified by the Promoter to fit in context with the content of the relevant usage, whilst maintaining the original sentiment.

      24. The Promoter reserves the right to not feature all winning entries due to space, time or editorial reasons.

      25. All personal details and/or information given in the entry form or otherwise must be truthful, accurate and in no way misleading. The Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.

      26. Neither the Promoter nor agencies involved in this promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any loss or damage whatsoever caused by matters relating participation in this prize draw, or in relation to the prizes to the extent permissible by law.

      27. The Promoter reserves the right in its absolute discretion to add to or waive any of these terms and conditions, or to cancel the prize draw at any stage, in the event of circumstances arising beyond its reasonable control.

      28. By entering this prize draw, entrants will be deemed to be bound by and have accepted these terms and conditions. The Promoter shall disqualify any entries that have failed to abide by the terms and conditions and/or are in breach of the terms and conditions.

      29. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.
      Promoter: Lancôme, a trading division of L’Oréal (UK) Limited of 255 Hammersmith Road, London W6 8AZ

    • TEINT IDOLE RATE & REVIEW TERMS AND CONDITIONS

      1. The product giveaway is open to all UK and ROI residents aged 18 and over, with the exception of L’Oréal (UK) Limited employees, their immediate families, or anyone professionally connected with the promotion.

      2. Entry to the review process is free. To enter, entrants must simply complete a Teint Idole rate and review form between 9th March 2015 13.00PM and 23rd March 2015 11.59PM with their honest feedback on Teint Idole.

      3. Only one entry per person [per household]. Only one Teint Idole per person [and household] Bulk entries from trade, consumer groups or third parties will not be accepted. Multiple entries made by the same person from various email or other accounts or from the same IP address will not be accepted.

      4. Entrants must have internet access to be eligible. Entrants must read and accept the Rate and Review Terms and Conditions http://reviews.lancome.co.uk/content/6486-en_gb/termsandconditions.html and Privacy Policy http://www.lancome.co.uk/_en/_gb/services/our-commitments.aspx?subject=Commitments_Subject04 to be eligible.
      http://www.lancome.co.uk/_en/_gb/services/our-commitments.aspx
      5. Incomplete, illegal, misdirected or late entries will not be accepted. Proof of sending will not be accepted as proof of receipt. Responsibility cannot be accepted for lost, damaged or delayed entries whether due to technical or connectivity problems or otherwise.

      6. To leave their review, entrants must fill in the official online form which can be found at http://www.lancome.co.uk/_en/_gb/make-up/face-makeup/foundation/teint-idole-ultra-24h-01003x.aspx Entrants must complete star rating, review, nickname and email address. Entrants must read and agree to the terms and conditions and click ‘preview’. Subject to complying with the rate and review terms and conditions entrants will then see their review live in 24 hours. The content of the review, whether positive or negative, will in no way affect entrants’ chances of obtaining the product giveaway.

      7. Entries which are not correctly completed or product reviews entered after 23rd March 2015 11.59PM will be disqualified.

      8. Any entries containing abusive, inappropriate, offensive or obscene language will be disqualified. Examples of language considered to be inappropriate, offensive or obscene, include (but are not limited to): any message which contains (a) swearing; (b) comments or actions which appear to be discriminatory of any person, company or group of individuals, for example comments of a racist, sexist or homophobic nature; (c) sexual innuendo, sexual language or sexual acts, actions or gestures; (d) promoting any illegal unlawful activity such as drug use; (e) any message that appears to be an advertisement or solicitation to buy; and (f) any materials (whether written or visual) that directly or indirectly relate to Lancôme competitor brands or that show any intention of promoting any brand other than Lancôme

      9. Reviews must be received on or before 23rd March 2015 11.59PM
      10. The winners of the prize, will each receive the following:
      Teint Idole 30ml in their chosen shade. Subject to availability, whilst stocks last.

      11. Please allow up to 30 days from the closing date for delivery of the product.

      12. Entries will only be accepted on the official form.

      13. The Promoter’s decision is final and no correspondence will be entered into.

      14. The winners must be prepared to take part in publicity accompanying or resulting from the promotion. No additional compensation will be awarded for such promotional activities. No compensation for loss earnings will be paid by the Promoter for participation in any aspect of this prize draw.

      15. The product giveaway is as stated, it is not transferable and there are no alternative prizes or cash substitutes. The Promoter reserves the right to substitute the product of like value in the event that the selected product is unavailable for any reason whatsoever.

      16. The Promoter shall own all the copyright and other intellectual property rights in the entries and reviews generated during this promotion, in perpetuity and on a worldwide basis for use at the Promoter's sole discretion including, without limitation, use in advertising, other media, press releases, editorial and promotional activity, point of sale material, the Promoter's websites, third party websites (including MySpace, Facebook and Youtube), newsletters and e-newsletters.

      17. Accordingly entrants assign to the Promoter any copyright and other intellectual property rights which exist in their participation in the Teint Idole product reviews, and irrevocably waive any moral rights that could vest in them (which shall include their name, city and age) under the Copyrights, Designs and Patents Act 1988 or otherwise, and undertake to do all things necessary immediately on the Promoter’s request to effect or confirm any assignment in this paragraph.

      18. Entrants' submissions, future submissions and reviews generated during this promotion may be modified by the Promoter to fit in context with the content of the relevant usage, whilst maintaining the original sentiment.

      19. The Promoter reserves the right to not feature all reviews due to space, time or editorial reasons.

      20. All personal details and/or information given in the entry form or otherwise must be truthful, accurate and in no way misleading. The Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.

      21. Neither the Promoter nor agencies involved in this promotion may be liable to the entrants, whether arising from tort including negligence, breach of contract or otherwise or for any loss or damage whatsoever caused by matters relating participation in this promotion, or in relation to the product to the extent permissible by law.

      22. The Promoter reserves the right in its absolute discretion to add to or waive any of these terms and conditions, or to cancel the promotion at any stage, in the event of circumstances arising beyond its reasonable control.

      23. By entering this promotion, entrants will be deemed to be bound by and have accepted these terms and conditions. The Promoter shall disqualify any entries that have failed to abide by the terms and conditions and/or are in breach of the terms and conditions.

      24. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

      Promoter: Lancôme, a trading division of L’Oréal (UK) Limited of 255 Hammersmith Road, London W6 8AZ

    • TEINT MIRACLE RATE & REVIEW TERMS AND CONDITIONS

      1. The product giveaway is open to all UK and ROI residents aged 18 and over, with the exception of L’Oréal (UK) Limited employees, their immediate families, or anyone professionally connected with the promotion.

      2. Entry to the review process is free. To enter, entrants must simply complete a Teint Miracle rate and review form between 9th March 2015 13.00PM and 23rd March 2015 11.59PM with their honest feedback on Teint Miracle.

      3. Only one entry per person [per household]. Only one Teint Miracle per person [and household] Bulk entries from trade, consumer groups or third parties will not be accepted. Multiple entries made by the same person from various email or other accounts or from the same IP address will not be accepted.

      4. Entrants must have internet access to be eligible. Entrants must read and accept the Rate and Review Terms and Conditions http://reviews.lancome.co.uk/content/6486-en_gb/termsandconditions.html and Privacy Policy http://www.lancome.co.uk/_en/_gb/services/our-commitments.aspx?subject=Commitments_Subject04 to be eligible.
      http://www.lancome.co.uk/_en/_gb/services/our-commitments.aspx
      5. Incomplete, illegal, misdirected or late entries will not be accepted. Proof of sending will not be accepted as proof of receipt. Responsibility cannot be accepted for lost, damaged or delayed entries whether due to technical or connectivity problems or otherwise.

      6. To leave their review, entrants must fill in the official online form which can be found at http://www.lancome.co.uk/_en/_gb/make-up/face-makeup/foundation/teint-miracle-292013.aspx Entrants must complete star rating, review, nickname and email address. Entrants must read and agree to the terms and conditions and click ‘preview’. Subject to complying with the rate and review terms and conditions entrants will then see their review live in 24 hours. The content of the review, whether positive or negative, will in no way affect entrants’ chances of obtaining the product giveaway.

      7. Entries which are not correctly completed or product reviews entered after 23rd March 2015 11.59PM will be disqualified.

      8. Any entries containing abusive, inappropriate, offensive or obscene language will be disqualified. Examples of language considered to be inappropriate, offensive or obscene, include (but are not limited to): any message which contains (a) swearing; (b) comments or actions which appear to be discriminatory of any person, company or group of individuals, for example comments of a racist, sexist or homophobic nature; (c) sexual innuendo, sexual language or sexual acts, actions or gestures; (d) promoting any illegal unlawful activity such as drug use; (e) any message that appears to be an advertisement or solicitation to buy; and (f) any materials (whether written or visual) that directly or indirectly relate to Lancôme competitor brands or that show any intention of promoting any brand other than Lancôme

      9. Reviews must be received on or before 23rd March 2015 11.59PM
      10. The winners of the prize, will each receive the following: Teint Miracle 30ml in their chosen shade. Subject to availability, whilst stocks last.

      11. Please allow up to 30 days from the closing date for delivery of the product.

      12. Entries will only be accepted on the official form.

      13. The Promoter’s decision is final and no correspondence will be entered into.

      14. The winners must be prepared to take part in publicity accompanying or resulting from the promotion. No additional compensation will be awarded for such promotional activities. No compensation for loss earnings will be paid by the Promoter for participation in any aspect of this prize draw.

      15. The product giveaway is as stated, it is not transferable and there are no alternative prizes or cash substitutes. The Promoter reserves the right to substitute the product of like value in the event that the selected product is unavailable for any reason whatsoever.

      16. The Promoter shall own all the copyright and other intellectual property rights in the entries and reviews generated during this promotion, in perpetuity and on a worldwide basis for use at the Promoter's sole discretion including, without limitation, use in advertising, other media, press releases, editorial and promotional activity, point of sale material, the Promoter's websites, third party websites (including MySpace, Facebook and Youtube), newsletters and e-newsletters.

      17. Accordingly entrants assign to the Promoter any copyright and other intellectual property rights which exist in their participation in the Teint Miracle product reviews, and irrevocably waive any moral rights that could vest in them (which shall include their name, city and age) under the Copyrights, Designs and Patents Act 1988 or otherwise, and undertake to do all things necessary immediately on the Promoter’s request to effect or confirm any assignment in this paragraph.

      18. Entrants' submissions, future submissions and reviews generated during this promotion may be modified by the Promoter to fit in context with the content of the relevant usage, whilst maintaining the original sentiment.

      19. The Promoter reserves the right to not feature all reviews due to space, time or editorial reasons.

      20. All personal details and/or information given in the entry form or otherwise must be truthful, accurate and in no way misleading. The Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.

      21. Neither the Promoter nor agencies involved in this promotion may be liable to the entrants, whether arising from tort including negligence, breach of contract or otherwise or for any loss or damage whatsoever caused by matters relating participation in this promotion, or in relation to the product to the extent permissible by law.

      22. The Promoter reserves the right in its absolute discretion to add to or waive any of these terms and conditions, or to cancel the promotion at any stage, in the event of circumstances arising beyond its reasonable control.

      23. By entering this promotion, entrants will be deemed to be bound by and have accepted these terms and conditions. The Promoter shall disqualify any entries that have failed to abide by the terms and conditions and/or are in breach of the terms and conditions.

      24. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

      Promoter: Lancôme, a trading division of L’Oréal (UK) Limited of 255 Hammersmith Road, London W6 8AZ

    • LOVE YOUR AGE TERMS AND CONDITIONS



      1. The prize draw is open to all UK and ROI residents aged 18 and over, with the exception of L’Oréal (UK) Limited employees, their immediate families, or anyone professionally connected with the promotion.

      2. Entry to the prize draw is free. No purchase is necessary.

      3. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be accepted. Multiple entries made by the same person from various email or other accounts or from the same IP address will not be accepted.

      4. Entrants must have internet access to be eligible. Entrants must read and accept the website Terms and Conditions and Privacy Policy to be eligible.

      5. Incomplete, illegal, misdirected or late entries will not be accepted. Proof of sending will not be accepted as proof of receipt. Responsibility cannot be accepted for lost, damaged or delayed entries whether due to technical or connectivity problems or otherwise.

      6. To enter, entrants must upload his/her photo of themselves in colour or black and white to the site, stating their name and age. For entry via the website, entrants must then fill in the official online entry form which can be found at http://www.lancome-genifique.com/en_gb/main/home/. Entrants can also enter through the official Lancôme UK Twitter and Instagram account. Entrants must upload their photo using the hashtag #LoveYourAge as well as using the Lancôme UK official handle: @LancomeUK.

      7. Entries which are not correctly completed or do not comply with the clause 8 below will be disqualified.

      8. Any entries containing abusive, inappropriate, offensive or obscene language or imagery will be disqualified. Examples of language/images considered to be inappropriate, offensive or obscene, include (but are not limited to): any message/image which contains (a) swearing; (b) comments or actions which appear to be discriminatory of any person, company or group of individuals, for example comments of a racist, sexist or homophobic nature; (c) sexual innuendo, sexual language or sexual acts, actions or gestures; (d) promoting any illegal unlawful activity such as drug use; (e) any message that appears to be an advertisement or solicitation to buy; and (f) any materials (whether written or visual) that directly or indirectly relate to Lancôme competitor brands or that show any intention of promoting any brand other than Lancôme.

      9. Entries must be received no later than 23:59 on 30th July 2015

      10. The prize draw will take place on 3rd August 2015

      11. 20 completed entries shall be drawn at random.

      12. The winners of the prize will receive one bottle of Advanced Génifique Serum 50ml.

      13. Please allow up to 30 days from the closing date for delivery of the prize.

      14. Entries will only be accepted on the official form.

      15. Winners will be notified by email by 7th August 2015.

      16. The Promoter’s decision is final and no correspondence will be entered into.

      17. A list of winners can be obtained by sending a stamped, self-addressed envelope to the Promoter within 30 days of the closing date.

      18. The winners must be prepared to take part in publicity accompanying or resulting from the promotion. No additional compensation will be awarded for such promotional activities. No compensation for loss of earnings will be paid by the Promoter for participation in any aspect of this prize draw.

      19. If the prize is declined or if a winner forfeits the prize under these terms or conditions, then the Promoter may at its absolute discretion select an alternative winner at random.

      20. The prize is as stated, it is not transferable and there are no alternative prizes or cash substitutes. The Promoter reserves the right to substitute the prize of like value in the event that the selected prize is unavailable for any reason whatsoever.

      21. The Promoter shall own all the copyright and other intellectual property rights in the entries and any other materials (whether visual, oral or written) generated in this promotion, in perpetuity and on a worldwide basis for use at the Promoter's sole discretion including, without limitation, use in advertising, other media, press releases, editorial and promotional activity, point of sale material, the Promoter's websites, third party websites (including MySpace, Facebook and Youtube), newsletters and e-newsletters.

      22. Accordingly entrants assign to the Promoter any copyright and other intellectual property rights which exist in their participation in the ‘Love Your Age’ prize-draw, and irrevocably waive any moral rights that could vest in them (which shall include their name, city and age) under the Copyrights, Designs and Patents Act 1988 or otherwise, and undertake to do all things necessary immediately on the Promoter’s request to effect or confirm any assignment in this paragraph.

      23. Entrants' submissions, future submissions and quotes generated during any stage of the promotion may be modified by the Promoter to fit in context with the content of the relevant usage, whilst maintaining the original sentiment.

      24. The Promoter reserves the right to not feature all inspirations due to space, time or editorial reasons.

      25. All personal details and/or information given in the entry form or otherwise must be truthful, accurate and in no way misleading. The Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.

      26. Neither the Promoter nor agencies involved in this promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any loss or damage whatsoever caused by matters relating to participation in this prize draw, or in relation to the prizes to the extent permissible by law.

      27. The Promoter reserves the right in its absolute discretion to add to or waive any of these terms and conditions, or to cancel the prize draw at any stage, in the event of circumstances arising beyond its reasonable control.

      28. By entering this prize draw, entrants will be deemed to be bound by and have accepted these terms and conditions. The Promoter shall disqualify any entries that have failed to abide by the terms and conditions and/or are in breach of the terms and conditions.

      29. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.


      Promoter: Lancôme, a trading division of L’Oréal (UK) Limited of 255 Hammersmith Road, London W6 8AZ

    • SOPOST TERMS AND CONDITIONS



      1. The promotion, of a free Advanced Génifique (7ml) sample, is open to all UK residents aged 18 and over, with the exception of the Promoter’s employees, their immediate families, agents or anyone else professionally connected with the promotion.

      2. No purchase necessary. Entry to the offer is free.

      3. Entrants must have internet access to be eligible for entry to the promotion.

      4. To enter, entrants must click onto www.lancome-genifique.sopost.com, log into Facebook and then @mention their friends to gift a sample of Advanced Génifique.

      5. Up to 5 samples can be sent per person. Samples will then be sent to the friends chosen delivery address upon claiming the gift. Bulk entries from trade, consumer groups or other third parties will not be accepted. Multiple entries made by the same person from various email or other accounts will not be accepted.

      6. Incomplete, illegal or late entries will not be accepted. Proof of sending will not be accepted as proof of receipt. Responsibility cannot be accepted for entries lost or delayed due to technical problems or otherwise.

      7. 3000 7ml samples are available and the promotion is open from 05/06/2015 until 22/06/2015 subject to availability and while stocks last.

      8. Based on a first come, first served basis. Entrants can gift up to 5 friends.

      9. Advanced Génifique sample will be posted to the recipients within 7 days of gifting to a friend. Please allow up to 2 weeks for delivery.

      10. Advanced Génifique sample is as stated and there are no alternative samples or cash substitutes.

      11. The Promoter's decision is final and no correspondence will be entered into. 12. Entrants agree to participate in publicity accompanying or resulting from the promotion. No additional compensation will be awarded for such promotional activities.

      13. The Promoter reserves the right to vary these terms and conditions or cancel the complimentary samples at any stage in the event of circumstances arising beyond its reasonable control.

      14. If a sample is declined or if an entrant forfeits the sample under these terms and conditions, then the Promoter may at its absolute discretion draw an alternative entrant to receive a sample.

      15. By entering this promotion, entrants will be deemed to be bound by and have accepted Facebook’s terms and conditions and Facebook’s Statement of Rights and Responsibilities.

      16. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook. You are providing your information to the Promoter and not to Facebook. The information you provide will only be used as stated in these terms and conditions. By entering the promotion, entrants will be deemed to have released Facebook from any and all liability arising from their participation in the promotion or out of, pursuant to, or as a result of the carrying out of the promotion.

      17. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

      18. Entrants must read and accept the website Terms and Conditions and Privacy Statement to be eligible.

      19. By participating in the promotion by subscribing to request an Advanced Génifique sample, entrants will be deemed to be bound by and have accepted these terms and conditions. Please note samples of some of our products may be available throughout the year. Please visit your nearest Lancôme store for details.


      PROMOTER: L’Oréal (U.K.) Limited, acting through its trading division Lancôme, 255 Hammersmith Road, London W6 8AZ.

    • SELECTED BOOTS DOOR HYPNÔSE VOLUME À PORTER SAMPLING ACTIVITY (VALID 15.07.15 ONLY)



      1. The promotion, of a free HYPNÔSE VOLUME À PORTER MASCARA sample, is open to all UK and Eire residents aged 18 and over, with the exception of the Promoter’s employees, their immediate families, agents or anyone else professionally connected with the promotion.

      2. No purchase necessary. Entry to the offer is free.

      3. Entrants must have internet access to be eligible for entry to the promotion.

      4. To enter, entrants must go to one of the Boots Lancôme counters listed below:

      UK

      Boots Aberdeen Unit 3 The Bon-Accord Centre, George St Aberdeen AB25 IHU
      Boots Belfast 35-47 Donegal Place Belfast BT1 5AW
      Boots Birmingham 66-68 High Street Birmingham B4 7TD
      Boots Bluewater South Mall, Bluewater Greenhithe DA9 9SJ
      Boots Braehead Braehead Shopping Centre, King's Inch Road Glasgow G51 4BP
      Boots Brent Cross Brent Cross Shop Centre, Hendon London NW4 3FB
      Boots Brighton 129 North Street Brighton BN1 2BE
      Boots Bristol Cribbs Unit 16 Cribbs Causeway Shopping Centre Bristol BS34 5UP
      Boots Canary Wharf Unit 14 Canada Square Mall London E14 5AX
      Boots Cardiff 36 Queen Street Cardiff CF10 2RG
      Boots Edinburgh 101-103 Princes Street Edinburgh EH2 3AA
      Boots Glasgow 200 Sauchiehall Street Glasgow G2 3EN
      Boots Glasgow Buchanan Buchanan Galleries, 220 Buchanan Street Glasgow G1 2GF
      Boots Glasgow Enoch 55 St Enoch Centre Glasgow G1 4LZ
      Boots Glasgow Fort Auchienlee Glasgow Fort Retail Park, Auchienlee Glasgow G33 5AL
      Boots Glasgow Pollock Unit M3 Silverburn Shopping Centre, 763 Barrhead Road Glasgow G5 36QR
      Boots Hammersmith King Street, Hammersmith London W6 9HW
      Boots Kensington 127a Kensington High Street Kensington W8 5SF
      Boots Kingston-Upon-Thames 42 Union Street Kingston Upon Thames KT1 1RP
      Boots Leeds 19 Albion Arcade Bond Street Centre LS1 5ET
      Boots Leicester Fosse Park Unit 2 Fosse Park Leicester LE3 2HG
      Boots Liverpool Clayton Clayton Square Liverpool L1 1DP
      Boots Liverpool Merseyside Boots Liverpool Merseyside Merseyside L9 5A
      Boots Liverpool Speke Road Unit 9 New Mersey Retail Park Speke Road L24 8QB
      Boots Liverpool Street 11 Octagon Parade Broadgate EC2M 2AB
      Boots Manchester 32 Market Street Manchester M1 1PL
      Boots Meadowhall Unit Msu7 The Meadowhall Centre S9 1EL
      Boots Metro Centre 46-52 Cameron Walk Metro Centre NE11 9YQ
      Boots Newcastle-Upon-Tyne Eldon Square Hotspur Way NE1 7XE
      Boots Nottingham 11-19 Victoria Centre Nottingham NG1 3QS
      Boots Oxford Street 189 189 Oxford Street London W1D 2JG
      Boots Oxford Street Sedley Place Sedley Place 361 Oxford Street W1C 2JL
      Boots Piccadilly 44-46 Regent Street Piccadilly W1B 5RA
      Boots Queensway 114 Queensway London W2 4QH
      Boots Richmond 61-64 George Street Richmond TW9 1HF
      Boots Southampton 23-29 Above Bar Street Southampton SO14 7DX
      Boots St Pancras Station Unit 19 St Pancras Station London NW 12QP
      Boots Trafford 10 Peel Avenue Trafford M17 8BD
      Boots Westfield Stratford 31-32 Lower Ground Floor Westfield Shopping Centre E20 1EL
      Boots Westfield White City Unit 1110-1111 Ground Floor White City Shopping Centre London W12 7GB
      Boots Wood Green Wood Green Shopping Centre 137-139 High Road N22 6BA


      ROI

      Boots Blanchardstown Upper Level Blanchardstown Shopping Centre Dublin 15
      Boots Dundalk Msu5 The Marshes Shopping Centre Dundalk County Louth
      Boots Dundrum Dundrum Town Centre Dublin 14 County Dublin
      Boots Galway 35 Shop Street Galway County Galway
      Boots Half Moon Street 1 Half Moon Street Cork County Cork
      Boots Letterkenny Unit 8 Letterkenny Retail Park Letterkenny County Donegal
      Boots Liffey Valley Liffey Valley Shopping Centre Liffey Valley Shopping Centre Liffey Valley County Dublin
      Boots Limerick Childers Road Limerick
      Boots Portlaoise Unit 31/32 Laois Shopping Centre Portlaoise County Laois


      5. Only one sample per person. Bulk entries from trade, consumer groups or other third parties will not be accepted.

      6. 200 samples are available and the promotion is open from 12pm 14/07/2015 until 12pm 15/07/2015, subject to availability and while stocks last.

      7. The first 40 entrants only to arrive at the Lancôme Boots counters above during the promotion will receive one HYPNÔSE VOLUME À PORTER MASCARA trial size sample 2ml, upon request.

      8. HYPNÔSE VOLUME À PORTER MASCARA sample is as stated and there are no alternative samples or cash substitutes.

      9. The Promoter's decision is final and no correspondence will be entered into.

      10. The Promoter reserves the right to vary these terms and conditions or cancel the complimentary samples at any stage in the event of circumstances arising beyond its reasonable control.

      11. If a sample is declined or if an entrant forfeits the sample under these terms and conditions, then the Promoter may at its absolute discretion draw an alternative entrant to receive a sample.

      12. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

      13. Entrants must read and accept the website Terms and Conditions and Privacy Statement to be eligible.

      14. By participating in the promotion by subscribing to request a HYPNÔSE VOLUME À PORTER MASCARA sample, entrants will be deemed to be bound by and have accepted these terms and conditions.

      Please note, samples of some of our products may be available throughout the year. Please visit your nearest LANCÔME counter for details

      PROMOTER: L’Oréal (U.K.) Limited, acting through its trading division LANCÔME, 255 Hammersmith Road, London W6 8AZ.

    • ‘HAVE YOU FOUND THE WAND?’ COMPETITION



      1. The prize draw is open to all UK and ROI residents aged 18 and over, with the exception of the Promoter’s employees, their immediate families or anyone professionally connected with the promotion.

      2. Entry to the prize draw is free.

      3. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be accepted. Multiple entries made by the same person from various email or other accounts including Twitter and Instagram or from the same IP address will not be accepted.

      4. Incomplete, illegal, misdirected or late entries will not be accepted. Proof of sending will not be accepted as proof of receipt. Responsibility cannot be accepted for entries lost, damaged or delayed due to technical or other problems.

      5. To enter, entrants must enter using Twitter or Instagram:
      (a) on Twitter, follow @LancomeUK, Tweet a self-portrait picture of themselves illustrating their favourite eye make-up look, tagging the entry with the hashtag #SayItWithYourEyes and mention @LancomeUK, stating which Lancôme mascara they would like to win from the selection below at clause 13; or
      (b) on Instagram, follow @LancomeUK, post a self-portrait picture of themselves illustrating their favourite eye-make up look, tagging the entry with the hashtag #SayItWithYourEyes and mention @Lancome UK, stating which Lancôme mascara they would like to win from the selection below at clause 13.

      6. Entries which are not tagged as described in point 5 above will be disqualified. Entrants cannot submit a picture on behalf of someone else. The person in the picture submitted must be the entrant themselves otherwise the entry will be disqualified.

      7. Any entries containing any third party intellectual property without prior informed consent from the rights holder, or abusive, inappropriate, offensive or obscene language or imagery will be disqualified. Examples of language/images considered to be inappropriate, offensive or obscene, include (but are not limited to): any message/image which contains (a) swearing; (b) comments or actions which appear to be discriminatory of any person, company or group of individuals, for example comments of a racist, sexist or homophobic nature; (c) sexual innuendo, sexual language or sexual acts, actions or gestures; (d) promoting any illegal unlawful activity such as drug use; (e) any message/image that appears to be an advertisement or solicitation to buy; and (f) any materials (whether written or visual) that directly or indirectly relate to Lancôme competitor brands or that show any intention of promoting any brand other than Lancôme.

      8. Twitter and Instagram users’ account privacy settings must be set to public in order for the promoter to retrieve the photo.

      9. The winning picture may be reposted on the Lancôme UK Twitter, Instagram or Facebook account. All other entries will be destroyed.

      10. All entrants must have internet access and have a valid Twitter or Instagram account to be eligible for the prize draw. Entries will not be returned and are the property of the Promoter.

      11. Entries must be received between 1st August at 00.00 and 31st August 2015 at 23:59. The prize draw winner will be selected on 7th September.

      12. 20 entries will be chosen at random.

      13. Winners will each receive one Lancôme mascara of their choice, as requested in their entry, from the following selection of Lancôme mascaras:
      • Lancôme Hypnôse Volume-A-Porter Mascara
      • Lancôme Hypnôse Drama Mascara
      • Lancôme Hypnôse Doll Eyes Mascara (including Hypnôse Doll Eyes Waterproof)
      • Lancôme Hypnôse Star Mascara (including Hypnôse Star Waterproof Mascara)
      • Lancôme Hypnôse Mascara (including Hypnôse Waterproof Mascara)
      • Lancôme Definicils Macara
      • Lancôme Grandiose Mascara
      • Lancôme Virtuose Mascara
      • Lancôme Hypnôse Precious Cells
      • Lancôme Hypnôse Cils Booster XL

      14. Please allow up to 30 days from the closing date for delivery of the prize.

      15. The winners will be notified by 14th September. If the winner is a Twitter account user entrant, they will be notified by direct private message via their Twitter Account. If the winner is an Instagram account user entrant, they will be notified by a tagged comment on their entry via their Instagram account. If the winner does not respond via the above routes on Twitter or Instagram after 30 days of the Promoter’s initial contact being made, provide their choice of Lancôme mascara and delivery address details for the prize to be despatched to, the Promoter reserves the right to draw an alternative winner.

      16. The prize is as stated, it is not transferable and there are no alternative prizes or cash substitutes. The Promoter reserves the right to substitute the prize of like value in the event that the selected prize is unavailable for any reason whatsoever.

      17. The Promoter’s decision is final and no correspondence will be entered into.

      18. The winners agree to participate in publicity accompanying or resulting from the prize draw. No additional compensation will be awarded for such promotional activities. No compensation for loss of earnings will be paid by the Promoter for participation in any aspect of this prize draw.

      19. If a prize is declined, a winner is disqualified, or if a winner forfeits the prize under these terms and conditions, then the Promoter may at its absolute discretion draw an alternative winner at random.

      20. The names of the winners will be available by sending a S.A.E. to L’Oréal (U.K.) Ltd, 255 Hammersmith Road, London, W6 8AZ within 4 weeks of the draw date.

      21. Neither the Promoter nor agencies involved in this promotion may be liable to the winners whether arising from tort including negligence, breach of contract or otherwise or for any loss or damage whatsoever caused by matters relating to participation in this prize draw, or in relation to the prizes to the extent permissible by law.

      22. The Promoter reserves the right to add to or vary these terms and conditions or cancel the prize draw at any stage in the event of circumstances arising beyond its reasonable control.

      23. The Promoter shall own all the copyright and other intellectual property rights in the entries and any other materials (whether visual, oral or written) generated during the various stages of this promotion, in perpetuity and on a worldwide basis for use at the Promoter's sole discretion including, without limitation, use in advertising, other media, press releases, editorial and promotional activity, point of sale material, the Promoter's websites, third party websites (including MySpace, Facebook and Youtube), newsletters and e-newsletters.

      24. Accordingly entrants assign to the Promoter any copyright and other intellectual property rights which exist in their participation in the [specify name of the prize-draw] prize-draw, and irrevocably waive any moral rights that could vest in them (which shall include their name, city and age) under the Copyrights, Designs and Patents Act 1988 or otherwise, and undertake to do all things necessary immediately on the Promoter’s request to effect or confirm any assignment in this paragraph.

      25. Entrants' submissions, future submissions and quotes generated during any stage of the promotion may be modified by the Promoter to fit in context with the content of the relevant usage, whilst maintaining the original sentiment.

      26. The Promoter reserves the right to not feature all winning entries due to space, time or editorial reasons.

      27. All personal details and/or information given in the entry form or otherwise must be truthful, accurate and in no way misleading. The Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.

      28. By entering the prize draw, entrants will be deemed to be bound by and have accepted these terms and conditions and Twitter Rules and Terms of Service, Twitter Policies and Guidelines for Contests on Twitter and the Instagram Terms, Instagram Privacy Policy and Instagram API Terms. The Promoter shall disqualify entries that have failed to abide by any of the terms and conditions and/or are in breach of the terms and conditions.

      29. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

      30. This promotion is in no way sponsored, endorsed or administered by, or associated with, Twitter & Instagram. You are providing your information to the Promoter and not to Twitter & Instagram. The information you provide will only be used as stated in these terms and conditions. By entering the prize draw, entrants will be deemed to have released Twitter & Instagram from any and all liability arising from their participation in the prize draw or out of, pursuant to, or as a result of the carrying out of the prize draw.

      31. Entrants must have read and accept the Lancôme Privacy Policy to be eligible.
      Promoter: Lancôme, a trading division of L’Oréal (U.K.) Limited, 255 Hammersmith Road, London W6 8AZ.

    • LANCÔME – SKINCARE FREE SAMPLE OFFER TERMS AND CONDITIONS



      1. The promotion, of a free sample pack consisting of Advanced Génifique + 1 Daily Moisturiser (from a choice of Absolue PC, Absolue BX, Visionnaire Cream, Visionnaire Fluid, Visionnaire Nuit, Rénergie Multi-Lift Light, Rénergie Multi-Lift Original, Rénergie Multi-Lift Riche, Hydra Zen, Génifique), (the “Sample”), is open to all UK and Eire residents aged 18 and over, with the exception of the Promoter’s employees, their immediate families, agents or anyone else professionally connected with the promotion.

      2. No purchase necessary. Entry to the offer is free.

      3. Entrants must have internet access to be eligible for entry to the promotion.

      4. To enter, entrants must fill in the official online form which can be found at Lancome-perfectskin.co.uk.

      5. Only one of “the sample” consisting of Advanced Génifique 5ml + 1 Daily Moisturiser 5ml (from a choice of Absolue PC, Absolue BX, Visionnaire Cream, Visionnaire Fluid, Rénergie Multi-Lift Light, Rénergie Multi-Lift Original, Rénergie Multi-Lift Riche, Hydra Zen, Génifique) or Visionnaire Nuit 3ml per household. Bulk entries from trade, consumer groups or other third parties will not be accepted. Multiple entries made by the same person from various email or other accounts will not be accepted.

      6. Incomplete, illegal or late entries will not be accepted. Proof of sending will not be accepted as proof of receipt. Responsibility cannot be accepted for entries lost or delayed due to technical problems or otherwise.

      7. 13,000 sample send-outs are available per month and the promotion is open from 26/08/15 until 31/12/16 subject to availability and while stocks last.

      8. The first 13000 entrants per month to correctly subscribe to the promotion will “Sample”, both 5ml and will be notified by email within 48 hours of completing the online form

      9. 1 “Sample” will be posted within 2 Please allow 4 weeks for delivery.

      10. 1 “Sample” is as stated and there are no alternative samples or cash substitutes.

      11. The Promoter's decision is final and no correspondence will be entered into.

      12. Entrants agree to participate in publicity accompanying or resulting from the promotion. No additional compensation will be awarded for such promotional activities.

      13. The Promoter reserves the right to vary these terms and conditions or cancel the complimentary samples at any stage in the event of circumstances arising beyond its reasonable control.

      14. If a sample is declined or if an entrant forfeits the sample under these terms and conditions, then the Promoter may at its absolute discretion draw an alternative entrant to receive a sample.

      15. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

      16. Entrants must read and accept the website Terms and Conditions http://www.lancome.co.uk/_en/_gb/services/our-commitments.aspx?subject=Commitments_Subject04 and Privacy Statement http://www.lancome.co.uk/_en/_gb/services/our-commitments.aspx?subject=Commitments_Subject04 to be eligible.

      17. By participating in the promotion by subscribing to request 1 “Sample”, entrants will be deemed to be bound by and have accepted these terms and conditions.
      Please note, samples of some of our products may be available throughout each year. Please visit your nearest Lancôme counter for details

      PROMOTER: L’Oréal (U.K.) Limited, acting through its trading division Lancôme, 255 Hammersmith Road, London W6 8AZ.

    • PRIZE DRAW - WIN A HAMPER OF LANCÔME PRODUCTS - TERMS AND CONDITIONS

      1. The prize draw is open to all UK and ROI residents aged 18 and over, with the exception of L’Oréal (UK) Limited employees, their immediate families, or anyone professionally connected with the promotion.

      2. No purchase necessary. Entry to the prize draw is free. To enter, via the official Lancôme website (www.lancome.co.uk), entrants must complete their details on the online form and sign up to receive the Lancôme e-Newsletter. The Promoter will use your information to send you updates and offers, to manage this promotion and for research and analytics.

      3. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be accepted. Multiple entries made by the same person from various email or other accounts or from the same IP address will not be accepted.

      4. Entrants who have previously provided their email address to Lancôme, whether through the purchasing of Lancôme products on the Lancôme website or otherwise, may be permitted to enter and must do so by completing the online form in accordance with clause 2 above. For the avoidance of doubt, where individuals have provided their email addresses and/or contact details previously, they will not be taken to have entered this promotion unless they complete the steps as outlined at clause 2.

      5. Entrants must have internet access to be eligible. Entrants must read and accept the website Terms and Conditions and Privacy Policy to be eligible.

      6. Incomplete, illegal, misdirected or late entries will not be accepted. Proof of signing up will not be accepted as proof of receipt. Responsibility cannot be accepted for lost, damaged or delayed entries whether due to technical or connectivity problems or otherwise.

      7. To enter, entrants must fully and accurately complete the requested details on the online form found on the official Lancôme website (www.lancome.co.uk) and indicate their decision to opt-in to receive the Lancôme e-Newsletter by selecting ‘Sign Up’. Once they have done this they will be entered into a prize draw where one (1) winner will be selected at random.

      8. Entries which do not comply with clause 7, for example, which do not opt-in, do not provide a valid email address and/or do not fully and accurately complete the online form, will be disqualified.

      9. Entries must be received no later than 16.00 on 25th November 2015.

      10. The prize draw will take place on 2nd December 2015.

      11. One (1) completed entry shall be drawn at random and shall be contacted at the email address provided at the time of entering. Such entrant shall be requested to provide a delivery address for delivery of the prize.

      12. The winner of the prize will receive a hamper containing the following Lancôme products which are to the total value of £500. Worth value is based on the prices of the Lancôme products on the Lancôme website:
      Hypnose Mascara
      Génifique 50ml
      Génifique Repair SC Night Cream 50ml
      Visionnaire Day Cream 50ml
      La Vie est Belle EDP 75ml
      Juicy Tubes
      Blush Subtil
      L'Absolu Rouge
      Artliner 24H
      Advanced Génifique Eye Serum Light-Pearl 20ml
      Galatéis Douceur 400ml
      Tonique Douceur 400ml

      13. Please allow up to thirty (30) days from the date that the Promoter receives the winners’ delivery address for delivery of the prize.

      14. Entries will only be accepted on the official form.

      15. The winner will be notified via an email sent to the email address provided at the time of entry and shall be notified by 4th December 2015.

      16. The Promoter’s decision is final and no correspondence will be entered into.

      17. The name of the winner can be obtained by sending a stamped, self-addressed envelope to the Promoter within thirty (30) days of the closing date.

      18. The winner must be prepared to take part in publicity accompanying or resulting from the promotion. No additional compensation will be awarded for such promotional activities. No compensation for loss of earnings will be paid by the Promoter for participation in any aspect of this prize draw.

      19. If the prize is declined or if the winner forfeits the prize under these terms or conditions, then the Promoter may at its absolute discretion select an alternative winner at random.

      20. The prize is as stated, it is not transferable and there are no alternative prizes or cash substitutes. The Promoter reserves the right to substitute the prize of like value in the event that the selected prize is unavailable for any reason whatsoever.

      21. All personal details and/or information given in the entry form or otherwise must be truthful, accurate and in no way misleading. The Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.

      22. Neither the Promoter nor agencies involved in this promotion may be liable to the winner, whether arising from tort including negligence, breach of contract or otherwise or for any loss or damage whatsoever caused by matters relating to participation in this prize draw, or in relation to the prizes to the extent permissible by law.

      23. The Promoter reserves the right in its absolute discretion to add to or waive any of these terms and conditions, or to cancel the prize draw at any stage, in the event of circumstances arising beyond its reasonable control.

      24. By entering this prize draw, entrants will be deemed to be bound by and have accepted these terms and conditions. The Promoter shall disqualify any entries that have failed to abide by the terms and conditions and/or are in breach of the terms and conditions.

      25. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

      Promoter: Lancôme a trading division of L’Oréal (UK) Limited of 255 Hammersmith Road, London W6 8AZ

    • TERMS AND CONDITIONS FOR LANCÔME EE BAFTA TICKETS FACEBOOK & TWITTER PRIZE DRAW

      1. The prize draw is open to all UK residents aged 18 and over, with the exception of the Promoter’s employees, their immediate families or anyone professionally connected with the promotion.

      2. No purchase necessary. Entry to the prize draw is free.

      3. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be accepted. Multiple entries made by the same person from various email or other accounts including Facebook & Twitter or from the same IP address will not be accepted.

      4. Incomplete, illegal, misdirected or late entries will not be accepted. Proof of sending will not be accepted as proof of receipt. Responsibility cannot be accepted for entries lost, damaged or delayed due to technical or other problems.

      5. To enter, entrants must enter using Facebook or Twitter
      (a) On Facebook, click “Like” on the Lancôme(GB) Facebook page at https://www.facebook.com/LancomeExpertServices/, and post a comment underneath one of the specific competition posts which will be posted between 4th – 7th February 2016 on the Lancôme(GB) Facebook page stating a beautiful moment from a film they love; or (b) On Twitter, follow the Lancôme Twitter handle @lancomeuk, and tweet a comment stating a beautiful moment from a film they love, tagging the entry with the hashtag #TheBeautifulMoment and @lancomeuk.

      6. Entries which are not tagged as described in point 5 above will be disqualified. Entrants cannot submit a comment or tweet on behalf of someone else. The person who submitted the comment/ tweet must be the entrant themselves otherwise the entry will be disqualified.

      7. Twitter users’ account privacy settings must be set to public in order for the promoter to retrieve the entry.

      8. All entrants must have internet access and have a valid Facebook or Twitter account to be eligible for the prize draw. Entries will not be returned and are the property of the Promoter.

      9. Any entries containing any third party intellectual property without prior informed consent from the rights holder, or abusive, inappropriate, offensive or obscene language or imagery will be disqualified. Examples of language/images considered to be inappropriate, offensive or obscene, include (but are not limited to): any message/image which contains (a) swearing; (b) comments or actions which appear to be discriminatory of any person, company or group of individuals, for example comments of a racist, sexist or homophobic nature; (c) sexual innuendo, sexual language or sexual acts, actions or gestures; (d) promoting any illegal unlawful activity such as drug use; (e) any message/image that appears to be an advertisement or solicitation to buy; and (f) any materials (whether written or visual) that directly or indirectly relate to Lancôme competitor brands or that show any intention of promoting any brand other than Lancôme.

      10. Entries must be received between 04/02/16 at 17.00 GMT and 07/02/16 at 23:59 GMT. The prize draw will take place on 08/02/16.

      11. 1 completed entry shall be drawn at random.

      12. The winner of the prize, together with 1 friend (who must be aged 18 or over) will receive the following:
      -Two tickets to the EE British Academy Film Awards ceremony which will be held at the Royal Opera House in Covent Garden, London at 7.00pm on Sunday 14th February 2016, including access to the “Red Carpet Viewing Area” at the venue prior to the start of the ceremony. Attendants must be dressed in accordance with the ‘Black Tie’ dress code.
      -London hotel accommodation of one double or twin bedroom for one night in a 3* hotel on Sunday February 14th 2016. The winner and their guest will share a bedroom. Breakfast will be included the following morning.
      -Return travel between the winner’s home address and the London hotel, and return transport between the hotel and the Royal Opera House in Covent Garden.
      -Dinner at a Covent Garden restaurant before the ceremony on Sunday 14th February 2016; with choice from a selection of 3 course set menus, including half a bottle of wine and water.
      Please note that any additional expenses, such as meals, refreshments and transport (other than those set out above), are not included.

      13. The winner of the prize will be accompanied by a representative from EE, official sponsors of the British Academy Film Awards.

      14. The winner will be notified by 09/02/16. If the winner is a Facebook account user entrant, they will be notified by direct private message via their Facebook Account. If the winner is a Twitter account user entrant, they will be notified by direct private message via their Twitter Account. If the winner does not respond via the above routes on Facebook or Twitter after 72 hours of the Promoter’s initial contact being made, and provide their delivery address details for the prize to be despatched to, the Promoter reserves the right to draw an alternative winner.

      15. The prize is as stated, it is not transferable and there are no alternative prizes or cash substitutes. The Promoter reserves the right to substitute the prize with one of like value in the event that the selected prize is unavailable for any reason whatsoever.

      16. The Promoter’s decision is final and no correspondence will be entered into.

      17. The winner agrees to participate in publicity accompanying or resulting from the prize draw. No additional compensation will be awarded for such promotional activities. No compensation for loss of earnings will be paid by the Promoter for participation in any aspect of this prize draw.

      18. If the prize is declined, the winner is disqualified, or if the winner forfeits the prize under these terms and conditions, then the Promoter may at its absolute discretion draw an alternative winner at random.

      19. The names of the winners will be available by sending a S.A.E. to L’Oréal (U.K.) Ltd, 255 Hammersmith Road, London, W6 8AZ within 4 weeks of the draw date.

      20. Neither the Promoter nor agencies involved in this promotion may be liable to the winner and his/her/their companion, whether arising from tort including negligence, breach of contract or otherwise or for any loss or damage whatsoever caused by matters relating to participation in this prize draw, or in relation to the prizes to the extent permissible by law.

      21. The Promoter reserves the right to add to or vary these terms and conditions or cancel the prize draw at any stage in the event of circumstances arising beyond its reasonable control.

      22. The Promoter shall own all the copyright and other intellectual property rights in the entries and any other materials (whether visual, oral or written) generated during the various stages of this promotion, in perpetuity and on a worldwide basis for use at the Promoter's sole discretion including, without limitation, use in advertising, other media, press releases, editorial and promotional activity, point of sale material, the Promoter's websites, third party websites (including Twitter, Facebook and YouTube), newsletters and e-newsletters.

      23. Accordingly entrants assign to the Promoter any copyright and other intellectual property rights which exist in their participation in the Lancôme EE BAFTA TICKETS Facebook & Twitter Prize Draw, and irrevocably waive any moral rights that could vest in them (which shall include their name, city and age) under the Copyrights, Designs and Patents Act 1988 or otherwise, and undertake to do all things necessary immediately on the Promoter’s request to effect or confirm any assignment in this paragraph.

      24. Entrants' submissions, future submissions and quotes generated during any stage of the promotion may be modified by the Promoter to fit in context with the content of the relevant usage, whilst maintaining the original sentiment.

      25. All personal details and/or information given in the entry form or otherwise must be truthful, accurate and in no way misleading. The Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information, or if it materialises that the entrant has been involved in any behaviour which the Promoter reasonably believes would bring it into disrepute.

      26. By entering the prize draw, entrants will be deemed to be bound by and have accepted these terms and conditions and the Facebook Statement of Rights and Responsibilities and Facebook Community Standards and the Twitter Rules and Terms of Service, Twitter Policies and Guidelines for Contests on Twitter. The Promoter shall disqualify entries that have failed to abide by any of the terms and conditions and/or are in breach of the terms and conditions.

      27. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

      28. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or Twitter. You are providing your information to the Promoter and not to Facebook or Twitter. The information you provide will only be used as stated in these terms and conditions. By entering the prize draw, entrants will be deemed to have released Facebook and Twitter from any and all liability arising from their participation in the prize draw or out of, pursuant to, or as a result of the carrying out of the prize draw.

      Promoter: Lancôme, a trading division of L’Oréal (U.K.) Limited, 255 Hammersmith Road, London W6 8AZ.

    • TERMS AND CONDITIONS FOR LANCÔME BAFTA MAKEOVER, GOODIE, BAG AND AFTERNOON TEA FACEBOOK & TWITTER PRIZE DRAW

      1. The prize draw is open to all UK residents aged 18 and over, with the exception of the Promoter’s employees, their immediate families or anyone professionally connected with the promotion.
      2. No purchase necessary. Entry to the prize draw is free.
      3. Only one entry per person per household. Bulk entries from trade, consumer groups or third parties will not be accepted. Multiple entries made by the same person from various email or other accounts including Facebook & Twitter or from the same IP address will not be accepted.
      4. Incomplete, illegal, misdirected or late entries will not be accepted. Proof of sending will not be accepted as proof of receipt. Responsibility cannot be accepted for entries lost, damaged or delayed due to technical or other problems.
      5. To enter, entrants must enter using Facebook or Twitter
      (a) On Facebook, click “LIKE” on the Lancôme(GB) Facebook page at https://www.facebook.com/LancomeExpertServices/, and post a comment underneath one of the specific posts which will be posted between 9-11th February 2016 on the Lancôme(GB) Facebook page stating a beautiful moment from a film nominated at this year’s BAFTA awards; or
      (b) On Twitter follow the Lancôme Twitter handle @lancomeuk and tweet a comment stating a beautiful moment from a film nominated at this year’s BAFTA awards, tagging the entry with the hashtag #TheBeautifulMoment and @lancomeuk.
      6. Entries which are not tagged as described in point 5 above will be disqualified. Entrants cannot submit a comment or tweet on behalf of someone else. The person who submitted the comment/ tweet must be the entrant themselves otherwise the entry will be disqualified.
      7. Twitter users’ account privacy settings must be set to public in order for the promoter to retrieve the entry. 8. All entrants must have internet access and have a valid Facebook or Twitter account to be eligible for the prize draw. Entries will not be returned and are the property of the Promoter.
      9. Any entries containing any third party intellectual property without prior informed consent from the rights holder, or abusive, inappropriate, offensive or obscene language or imagery will be disqualified. Examples of language/images considered to be inappropriate, offensive or obscene, include (but are not limited to): any message/image which contains (a) swearing; (b) comments or actions which appear to be discriminatory of any person, company or group of individuals, for example comments of a racist, sexist or homophobic nature; (c) sexual innuendo, sexual language or sexual acts, actions or gestures; (d) promoting any illegal unlawful activity such as drug use; (e) any message/image that appears to be an advertisement or solicitation to buy; and (f) any materials (whether written or visual) that directly or indirectly relate to Lancôme competitor brands or that show any intention of promoting any brand other than Lancôme.
      10. Entries must be received between 09/02/16 at 00.01 GMT and 10/02/16 at 23:59 GMT. The prize draw will take place on 11/02/16.
      11. 1 completed entry shall be drawn at random.
      12. The winner of the prize, together with 1 friend (who must be aged 18 or over) will each receive the following:
      - Return travel between the winner’s home address and the Savoy Hotel in London on 13th February 2016;
      - A makeover in the Lancôme Style Suite at the Savoy Hotel with a BAFTA make-up artist on 13th February 2016;
      - A goodie bag with the Lancôme products used to create their look; and
      - Afternoon tea for 2 at the Savoy Hotel, from a set menu, on 13th February 2016. Please note that any additional expenses, such as meals, refreshments and transport (other than those set out above), are not included.
      13. The winner of the prize will be accompanied at the Savoy Hotel by a representative of the Lancôme BAFTA team.
      14. The winner will be notified by 11/02/16. If the winner is a Facebook account user entrant, they will be notified by direct private message via their Facebook Account. If the winner is a Twitter account user entrant, they will be notified by direct private message via their Twitter Account. If the winner does not respond via the above route on Facebook or Twitter after 24hrs of the Promoter’s initial contact being made, and provide their delivery address details for the prize to be despatched to, the Promoter reserves the right to draw an alternative winner.
      15. The prize is as stated, it is not transferable and there are no alternative prizes or cash substitutes. The Promoter reserves the right to substitute the prize with one of like value in the event that the selected prize is unavailable for any reason whatsoever.
      16. The Promoter’s decision is final and no correspondence will be entered into.
      17. The winner agrees to participate in publicity accompanying or resulting from the prize draw. No additional compensation will be awarded for such promotional activities. No compensation for loss of earnings will be paid by the Promoter for participation in any aspect of this prize draw.
      18. If the prize is declined, the winner is disqualified, or if the winner forfeits the prize under these terms and conditions, then the Promoter may at its absolute discretion draw an alternative winner at random.
      19. The names of the winners will be available by sending a S.A.E. to L’Oréal (U.K.) Ltd, 255 Hammersmith Road, London, W6 8AZ within 4 weeks of the draw date.
      20. Neither the Promoter nor agencies involved in this promotion may be liable to the winner and his/her/their companion, whether arising from tort including negligence, breach of contract or otherwise or for any loss or damage whatsoever caused by matters relating to participation in this prize draw, or in relation to the prizes to the extent permissible by law.
      21. The Promoter reserves the right to add to or vary these terms and conditions or cancel the prize draw at any stage in the event of circumstances arising beyond its reasonable control.
      22. The Promoter shall own all the copyright and other intellectual property rights in the entries and any other materials (whether visual, oral or written) generated during the various stages of this promotion, in perpetuity and on a worldwide basis for use at the Promoter's sole discretion including, without limitation, use in advertising, other media, press releases, editorial and promotional activity, point of sale material, the Promoter's websites, third party websites (including Twitter, Facebook and YouTube), newsletters and e-newsletters.
      23. Accordingly entrants assign to the Promoter any copyright and other intellectual property rights which exist in their participation in the Lancôme BAFTA Makeover, Goodie Bag and Afternoon Tea Facebook & Twitter Prize Draw, and irrevocably waive any moral rights that could vest in them (which shall include their name, city and age) under the Copyrights, Designs and Patents Act 1988 or otherwise, and undertake to do all things necessary immediately on the Promoter’s request to effect or confirm any assignment in this paragraph.
      24. Entrants' submissions, future submissions and quotes generated during any stage of the promotion may be modified by the Promoter to fit in context with the content of the relevant usage, whilst maintaining the original sentiment.
      25. All personal details and/or information given in the entry form or otherwise must be truthful, accurate and in no way misleading. The Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information, or if it materialises that the entrant has been involved in any behaviour which the Promoter reasonably believes would bring it into disrepute.
      26. By entering the prize draw, entrants will be deemed to be bound by and have accepted these terms and conditions and the Facebook Statement of Rights and Responsibilities and Facebook Community Standards and the Terms of Service, Twitter Policies and Guidelines for Contests on Twitter.The Promoter shall disqualify entries that have failed to abide by any of the terms and conditions and/or are in breach of the terms and conditions.
      27. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.
      28. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or Twitter. You are providing your information to the Promoter and not to Facebook or Twitter. The information you provide will only be used as stated in these terms and conditions. By entering the prize draw, entrants will be deemed to have released Facebook and Twitter from any and all liability arising from their participation in the prize draw or out of, pursuant to, or as a result of the carrying out of the prize draw.

      Promoter: Lancôme, a trading division of L’Oréal (U.K.) Limited, 255 Hammersmith Road, London W6 8AZ.

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    • TERMS AND CONDITIONS FOR LANCÔME “WIN A JUICY SHAKER” PRIZE DRAW

      1. The prize draw is open to all UK and ROI residents aged 18 and over, with the exception of L’Oréal (UK) Limited employees, their immediate families or friends, or anyone connected with the promotion.

      2. No purchase is necessary. Entry to the prize draw is free.

      3. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be accepted. Multiple entries made by the same person from various email or other accounts or from the same IP address will not be accepted.

      4. Entrants must have internet access to be eligible. Entrants must read and accept the website Terms and Conditions and Privacy Policy to be eligible.

      5. Incomplete, illegal, misdirected or late entries will not be accepted. Proof of sending will not be accepted as proof of receipt. Responsibility cannot be accepted for lost, damaged or delayed entries whether due to technical or connectivity problems or otherwise.

      6. To enter, entrants must complete the online entry form (with their name, home address and email address) which can be found at www.Lancôme.co.uk. Entries will only be accepted via the official online entry form.

      7. Entries which are incomplete or not correctly completed will be disqualified.

      8. Entries must be received on or before Midday GMT on 06/03/2016.

      9. The prize draw will take place on 08/03/2016.

      10.750 correctly completed entries shall be drawn at random.

      11. The winners will each receive one Juicy Shaker lip gloss (in one of the fourteen shades).

      12. The winners will be notified by email by 09/03/2016. If the winner does not respond via the above route after 30 days of the Promoter’s initial contact being made, the Promoter reserves the right to draw an alternative winner.

      13. The winners should allow up to 6 weeks from the closing date for delivery of their prize to the home address they supplied on the online entry form.

      14. The Promoter’s decision is final and no correspondence will be entered into.

      15. A list of the winners can be obtained by sending a stamped, self-addressed envelope to the Promoter within 4 weeks of the closing date.

      16. The winners must be prepared to take part in publicity accompanying or resulting from the promotion. No additional compensation will be awarded for such promotional activities. No compensation for loss earnings will be paid by the Promoter for participation in any aspect of this prize draw.

      17. If a prize is declined or if a winner forfeits a prize under these terms or conditions, then the Promoter may at its absolute discretion draw an alternative winner.

      18. The prize is as stated, it is not transferable and there are no alternative prizes or cash substitutes. The Promoter reserves the right to substitute the prize of like value in the event that the selected prize is unavailable for any reason whatsoever.

      19. All personal details and/or information given in the online entry form or otherwise must be truthful, accurate and in no way misleading. The Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information, or if it materialises that the entrant has been involved in any behaviour which the Promoter reasonably believes would bring it into disrepute.

      20. Neither the Promoter nor agencies involved in this promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any loss or damage whatsoever caused by matters relating participation in this prize draw, or in relation to the prizes to the extent permissible by law.

      21. The Promoter reserves the right in its absolute discretion to add to or waive any of these terms and conditions, or to cancel the prize draw at any stage, in the event of circumstance arising beyond its reasonable control.

      22. By entering this prize draw, entrants will be deemed to be bound by and have accepted these terms and conditions. The Promoter shall disqualify any entries that have failed to abide by the terms and conditions and/or are in breach of the terms and conditions.

      23. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

      Promoter: Lancôme, a trading division of L’Oréal (UK) Limited of 255 Hammersmith Road, London W6 8AZ

    • TERMS AND CONDITIONS FOR LANCÔME “WIN THE FULL RANGE OF JUICY SHAKER” PRIZE DRAW

      1. The prize draw is open to all UK and ROI residents aged 18 and over, with the exception of L’Oréal (UK) Limited employees, their immediate families or friends, or anyone connected with the promotion.

      2. No purchase is necessary. Entry to the prize draw is free.

      3. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be accepted. Multiple entries made by the same person from various email or other accounts or from the same IP address will not be accepted.

      4. Entrants must have internet access to be eligible. Entrants must read and accept the website Terms and Conditions and Privacy Policy to be eligible.

      5. Incomplete, illegal, misdirected or late entries will not be accepted. Proof of sending will not be accepted as proof of receipt. Responsibility cannot be accepted for lost, damaged or delayed entries whether due to technical or connectivity problems or otherwise.

      6. To enter, entrants must write a review of the Lancôme Juicy Shaker lip oil which they have been sent on the official Juicy Shaker product page which can be found at http://www.lancome.co.uk/_en/_gb/make-up/lips/lip-gloss/juicy-shaker-a00053.aspx.

      7. Entries which are incomplete or not correctly completed, in accordance with clause 6 above, will be disqualified.

      8. Entries must be received no later than 5pm GMT on 15/03/2016.

      9. The prize draw will take place on 16/03/2016.

      10. Three correctly completed entries shall be drawn at random.

      11. The winners will each receive one full set of Juicy Shaker lip oils (comprising a total of fourteen shades).

      12. The winners will be notified by email by 17/03/2016. If a winner does not respond via the above route after 30 days of the Promoter’s initial contact being made and provide their address for the prize to be delivered to, the Promoter reserves the right to draw an alternative winner.

      13. The winners should allow up to 6 weeks from the closing date for delivery of their prize.

      14. The Promoter’s decision is final and no correspondence will be entered into.

      15. A list of the winners can be obtained by sending a stamped, self-addressed envelope to the Promoter within 4 weeks of the closing date.

      16. The winners must be prepared to take part in publicity accompanying or resulting from the promotion. No additional compensation will be awarded for such promotional activities. No compensation for loss earnings will be paid by the Promoter for participation in any aspect of this prize draw.

      17. If a prize is declined or if a winner forfeits a prize under these terms or conditions, then the Promoter may at its absolute discretion draw an alternative winner.

      18. The prize is as stated, it is not transferable and there are no alternative prizes or cash substitutes. The Promoter reserves the right to substitute the prize of like value in the event that the selected prize is unavailable for any reason whatsoever.

      19. All personal details and/or information given in the online entry form or otherwise must be truthful, accurate and in no way misleading. The Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information, or if it materialises that the entrant has been involved in any behaviour which the Promoter reasonably believes would bring it into disrepute.

      20. Neither the Promoter nor agencies involved in this promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any loss or damage whatsoever caused by matters relating participation in this prize draw, or in relation to the prizes to the extent permissible by law.

      21. The Promoter reserves the right in its absolute discretion to add to or waive any of these terms and conditions, or to cancel the prize draw at any stage, in the event of circumstance arising beyond its reasonable control.

      22. By entering this prize draw, entrants will be deemed to be bound by and have accepted these terms and conditions. The Promoter shall disqualify any entries that have failed to abide by the terms and conditions and/or are in breach of the terms and conditions.

      23. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

      Promoter: Lancôme, a trading division of L’Oréal (UK) Limited of 255 Hammersmith Road, London W6 8AZ

    • OLAPIC GALLERY

      We may make available on this Site a space, powered by Olapic, Inc. (“Olapic”) dedicated to user content, such as for example text, photos, videos, etc. (“User Content”). Where you upload User Content to our site, or respond to our request to use User Content you have already posted to social media with hashtags listed here you agree to our #YesLancome terms and conditions.

      We do not endorse or control the User Content transmitted or posted on the Site and therefore, we do not guarantee the accuracy, integrity or quality of User Content. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site.

      We have the right to remove any User Content if, in our opinion, such material does not comply with these Terms of Use including if the content is illegal and/or contrary to the accepted standards of morality and/or infringes the rights of third parties.

      Please inform us of any User Content which appears contrary to applicable legislation in force and/or to accepted standards of morality and/or the principles set forth herein and/or which infringes the rights of others, at the following address: ukconsumeradvice@loreal.com.

    • GENERAL CONDITIONS OF SALE

      This page (together with our Privacy Policy and Website Terms and Conditions) tells you information about us and the legal terms and conditions (the “Terms” or “General Conditions of Sale”) on which we sell any of the cosmetics and perfumes products from the United Kingdom (“Products”) listed on our Lancôme (UK) website (the “Website”).

      These Terms will apply to any contract between us for the online sale of Products to you on our Website (“Contract”) to the exclusion of all other documents. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our Website.

      You should print a copy of these Terms or save them to your computer for future reference.

      L’Oréal may update these General Conditions of Sale from time to time as set out in clause 8. Every time you order Products from L’Oréal, please check these Terms to ensure you understand the terms which will apply at that time which will apply to the contract between us.

      These Terms and any Contract between us, are only in the English language.

      The Website enables L’Oréal to place the Products on sale to visitors of the Website (hereinafter the “you” or “your”).

      All orders for Products offered on the Website imply the consultation and express acceptance of these General Conditions of Sale, without said acceptance being contingent on you providing a hand-written signature. In accordance with the provisions of Regulations 9 and 11 of The Electronic Commerce (EC Directive) Regulations 2002 which govern the formation of electronic contracts in the United Kingdom, the recording and validation of the order form, as specified in Clause 6 (“Placing an Order”) below, constitutes the placing of an order between us for the purchase of the ordered Products.

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    • 1. INFORMATION ABOUT US


      1.1. The Website is an e-commerce website that is accessible via the internet at www.lancome.co.uk. It is produced by L'Oréal (UK) Limited (“L’Oréal”, “we”, “us” or “our”), a company incorporated in England and Wales with registered number 271555. L’Oréal’s registered office and our main trading address is located at 255 Hammersmith Road, London, W6 8AZ, United Kingdom. Our VAT number is GB 438506540

      1.2. Contacting us:

      a) If you wish to contact us for information or general queries relating to our products or because you have any complaints, you can contact us by telephoning our Customer Services team on 0800 917 1842 or by contacting us using the online form ‘Questions about Lancôme’ in the FAQ section of this site. If you are emailing us or writing to us please include details of your order to help us to identify it, including your order reference number (starting GB-EN…).

      b) If we have to contact you or give you notice in writing, we will do so by email or pre-paid post to the address you provide to us in your order.

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    • 2. USE OF OUR WESBITE


      2.1. Your use of our Website is governed by our Website Terms and Conditions.http://www.lancome.co.uk/_en/_gb/services/our-commitments/website-terms-and-conditions.aspx. Please take time to read these as they include important terms which apply to you.

      2.2. You may only purchase Products from our Website if you are at least 18 years old.

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    • 3. NO INTERNATIONAL DELIVERY


      3.1. The Products ordered by Website Users shall be exclusively delivered in the United Kingdom (and excluding the Channel Islands and Isle of Man). Only orders with an invoicing and delivery address located in the United Kingdom will be processed.

      3.2. The orders for which a P.O box delivery address has been chosen cannot be processed.

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    • 4. OUR PRODUCTS


      4.1. The Products L’Oréal offers for sale on the Website are intended for your personal use, in no direct relation to your professional activity. In this respect, you should note that your order must not exceed a total of £500.00. Moreover, you may only order a maximum of four (4) products with the same reference during a single sale and over a period of one (1) month. If the order exceeds the aforementioned amount and/or number, the order shall be deemed invalid.

      4.2. The Products L’Oréal offers for sale are those listed on the Website, on the date you consult the Website, within the limit of available stock and subject to these Terms, and under the following restrictions: due to transportation constraints, aerosols are not available for sale; products containing alcohol (perfumes) are limited to a volume of 200ml per parcel.

      4.3. The images of the Products on our Website are for illustrative purposes only.

      4.4. While every effort is made to ensure that the shade of the Lancôme Beauty products for which photos are displayed on www.lancome.co.uk is an accurate representation of the original products, variations may occur, in particular due to technical limitations in reproducing colour using information technology. The images that illustrate the Products do not fall within the scope of the Contract and L’Oréal may not be held liable for errors or inaccuracies in photographs or graphics showing Lancôme products that are presented on www.lancome.co.uk.

      4.5. The packaging of the Products may vary from that shown on images on our Website.

      4.6. Product Availability:

      Products are offered subject to availability. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our Website, we will not process your order.

      If you have already paid for the Product, we will refund you the full amount of the Product as soon as possible. If none of the items ordered are available we will also refund any delivery costs charged as soon as possible.

      4.7. No substitute product will be sent to replace the unavailable product.

      4.8. L’Oréal may not be held liable if Products are out of stock or unavailable.

      4.9. Retention of title and risk:

      The Products ordered shall remain the property of L’Oréal until full receipt of the price by L’Oréal including all applicable delivery charges. If there is a payment incident or in the event of incomplete or partial payment, you undertake, at your cost, to return the Products received to L’Oréal at our first request.

      On the effective date of delivery, the risks (in particular of theft or damage) concerning the Products delivered are transferred to you.

      4.10. Samples and gift packaging:

      Any samples offered are subject to availability and will only be sent to addresses in the United Kingdom. Any samples provided by L’Oréal for you to try are for your personal use only. 4.11. Any gift packaging and gift messages options are subject to availability. You are entirely responsible and liable for any personal gift card message sent with any of the Products. L’Oréal shall not be responsible for any content on message that you send through the Website. You agree not to send personal gift card messages with content that is threatening, embarrassing, abusive, harassing, obscene, hateful or otherwise inappropriate.

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    • 5. PRICES AND PAYMENT


      5.1. The prices of the Products are given in pounds sterling. We use our best efforts to ensure that the prices of the Products are correct at the time of completing an order. However, please see Clause 5.6 for what happens if we discover an error in the price of the Product(s) you ordered.

      5.2. The price of a Product includes VAT at the applicable rate chargeable in the UK on the date of the order. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

      5.3. The price invoiced to you is the price stated on the Dispatch Confirmation sent via e-mail by L’Oréal.

      5.4. The prices given do not include the delivery costs, which will be invoiced in addition and specified to you before the order is confirmed and when the order is definitively validated.

      5.5. You accept L’Oréal's right to modify its prices at any time, however the Products will be invoiced on the basis of the tariffs in force when the order is recorded, subject to the availability of such Products. The tariff in force is that stated on the Website, unless there is a typographical error.

      5.6. Our Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect price.

      5.7. Payment:
      All payments must be made immediately over the Internet. Unless the server is unavailable, you may pay with a credit or debit card. Visa, MasterCard and Maestro cards are accepted.

      You will need to enter:

      - the card number,

      - the expiry date,

      - the name of cardholder,

      - the 3-digit safety code on back of card (Visa and MasterCard only).

      Banking transactions will be carried out in a secure manner by the Cybersource Internet Payment banking group.

      L’Oréal reserves the right to refuse all orders or deliveries if the limits stated in Clause 4.1 above are exceeded, if there is an existing dispute with you, in the event of total or partial failure to pay for a previous order by you, if credit/debit card payment authorisation is refused by the banking organisations, or in the event of total or partial failure to pay.

      As part of the fight against online fraud, information concerning orders will be checked by L’Oréal's designated payment partner: Cybersource Internet Payment banking group.

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    • 6. PLACING AN ORDER


      6.1. You may freely consult the various pages of the Website, with no commitment to order.

      6.2. If you wish to place an order, you need to choose the various Products that are of interest, and confirm said interest by clicking on the "Add to Shopping Bag" button.

      Each additional item added to the basket will be shown by the appearance of a specific screen.

      You may at any time:

      • obtain a summary of the Products you have selected or modify your order, by clicking on the button "My Shopping Bag", which is accessible on the top right of each page;
      • continue to select Products by clicking on "Continue shopping";
      • complete your selection of Products and order them by clicking on “Checkout”.

      You then have to identify yourself either by:

      • entering your e-mail address and password, if you are a registered member on the Website; or
      • accurately filling out the form provided, which contains information needed to identify you, including your surname, first name and postal address.

      You are then informed and accept that entering a user name constitutes proof of your identity and evidences your consent.

      Once you have identified yourself, an order form appears on screen, which summarises: the type, quantities and prices of the Products selected by you, the applicable delivery costs, the order total, payment arrangements, delivery arrangements, estimated delivery time, your details and the delivery address for the Products.

      6.3. Definitive validation of orders:

      You must read these General Conditions of Sale and the Privacy Policy which can be accessed on the payment page and tick the "I accept the general conditions of sale and privacy policy" box before being able to choose the payment method shown on the same page.

      After the input of credit/ debit card information on the secure pages of L’Oréal's designated payment partner: the Cybersource Internet Payment group, the order can then be validated by you.

      Orders are validated and you will be bound by the order once you have clicked the button labelled “Pay Now” to acknowledge that the placing of the order implies an obligation from you to pay.

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    • 7. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US


      7.1. Our shopping pages will guide you through the steps you need to take to place an order with us, as set out above. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

      7.2. Once you have validated your order and payment, an order acknowledgement is displayed bearing an order number. This acknowledgement is sent to Purchasers in the order acknowledgement e-mail detailing the products ordered. Please note that this does not mean the order has been accepted. L’Oréal’s acceptance of your order will take place as described in clause 7.3 below.

      7.3. We will confirm our acceptance to you by sending you an email that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.

      Said Dispatch Confirmation includes all the components of the contract formed between us, including these General Conditions of Sale, the goods ordered, payment arrangements, the total price of Product(s) inclusive of taxes, delivery arrangements, estimated delivery time and applicable delivery charges, information regarding your right to cancel your order and the geographical place of business and contact details of L’Oréal should you have any questions concerning your order. You are advised also to keep a copy (electronic or printed) of the information concerning your order.

      7.4. The data recorded by the Website constitutes proof of all the transactions concluded between L’Oréal and you. In the event of a dispute between L’Oréal and you on a transaction carried out on the Website, the data recorded by L’Oréal shall be deemed irrefutable proof of the contents of the transaction.

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    • 8. OUR RIGHT TO VARY THESE TERMS


      9.1. Orders are prepared by the logistics centre located in Nottingham, UK, then dispatched by the carrier nominated by L’Oréal (DPD). The estimated delivery date will be included in the Dispatch Confirmation sent to you. The estimated delivery times set out in the table below are from the date on which you place your order. Please note that the delivery time quoted is an estimate only.

      Estimated Delivery

      Delivery Option*** Estimated Delivery Time
      Standard Delivery 3-5 working days*
      Next Day Delivery Next working day*†
      Saturday Delivery Saturday after you place your order**†


      * If order is placed before 12pm on a working day. If order is placed after 12pm or on any non-working day then estimated delivery will take an extra working day.
      ** If order is placed before 12pm on Friday and that Friday is a working day. If order is placed after this time then estimated delivery will be on the second Saturday.

      *** Delivery costs will be displayed on the checkout page of the Website.

      † Please note that for delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas, an extra working day needs to be taken into account of for these delivery options. For these areas, delivery by the “Express Delivery” option will be on the second working day, and for delivery by the “Saturday Delivery” option orders must be placed by 12pm on Thursday (which must be a working day).

      Last orders for Christmas.

      Ordering for Christmas? Please see our Website for delivery before 25 December.

      9.2. The Products ordered by you will be delivered to the address stated by you on the order form. You undertake to supply the exact address of your permanent address when placing your order for the Products.

      If no one is available to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery on 0800 587 0829.

      9.3. Delivery of an order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.

      9.4. You own the Products once we have received payment in full, including all applicable delivery charges.

      9.5. Delivery problems:
      L’Oréal will not be liable or responsible if your delivery is affected by an Event Outside Our Control (see clause 13) including in the event of overly long delivery time caused by the transportation services, and in the event of the loss of the Products ordered. If a delivery is late, you must inform the Lancôme’s customer service department as soon as possible, by completing the online form Questions about an Order. L’Oréal shall then contact its chosen carrier in order to initiate an enquiry. Enquiries may take some time.

      Orders should in any event be delivered at the latest thirty (30) days after the day on which you receive a Dispatch Confirmation email from us.

      9.6. Upon receipt of Products ordered, you must check that Products are compliant. Any delivery anomalies (missing or broken Products, parcel damaged, etc.) must be noted by you on the form presented to you when the parcel is delivered and must be notified to the Lancôme’s customer service department, on the returns form provided or by completing the online form Questions about an Order, specifying which product does not match the order.

      9.7. If we miss the estimated delivery time for any Products then you may cancel your order immediately if any of the following apply:

      a) we have refused to deliver the Products;

      b) delivery within the estimated delivery time was essential (taking into account all the relevant circumstances); and

      c) you communicated this to us before we accepted your order.

      9.9. If you do choose to cancel your order for late delivery under Clause 9.7 or Clause 9.8, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us, and we will pay the reasonable costs of this, subject to inclusion of an applicable returns delivery receipt. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.

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    • 9. DELIVERY


      9.1. Orders are prepared by the logistics centre located in Nottingham, UK, then dispatched by the carrier nominated by L’Oréal (DPD). The estimated delivery date will be included in the Dispatch Confirmation sent to you. The estimated delivery times set out in the table below are from the date on which you place your order. Please note that the delivery time quoted is an estimate only.

      Estimated Delivery

      Delivery Option*** Estimated Delivery Time
      Standard Delivery 3-5 working days*
      Next Day Delivery Next working day*†
      Saturday Delivery Saturday after you place your order**†


      * If order is placed before 12pm on a working day. If order is placed after 12pm or on any non-working day then estimated delivery will take an extra working day.
      ** If order is placed before 12pm on Friday and that Friday is a working day. If order is placed after this time then estimated delivery will be on the second Saturday.

      *** Delivery costs will be displayed on the checkout page of the Website.

      † Please note that for delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas, an extra working day needs to be taken into account of for these delivery options. For these areas, delivery by the “Express Delivery” option will be on the second working day, and for delivery by the “Saturday Delivery” option orders must be placed by 12pm on Thursday (which must be a working day).

      Last orders for Christmas.

      Ordering for Christmas? Please see our Website for delivery before 25 December.

      9.2. The Products ordered by you will be delivered to the address stated by you on the order form. You undertake to supply the exact address of your permanent address when placing your order for the Products.

      If no one is available to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery on 0800 587 0829.

      9.3. Delivery of an order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.

      9.4. You own the Products once we have received payment in full, including all applicable delivery charges.

      9.5. Delivery problems:
      L’Oréal will not be liable or responsible if your delivery is affected by an Event Outside Our Control (see clause 13) including in the event of overly long delivery time caused by the transportation services, and in the event of the loss of the Products ordered. If a delivery is late, you must inform the Lancôme’s customer service department as soon as possible, by contacting us using the online form ‘Questions about an order’ in the FAQ section of this site. L’Oréal shall then contact its chosen carrier in order to initiate an enquiry. Enquiries may take some time.

      Orders should in any event be delivered at the latest thirty (30) days after the day on which you receive a Dispatch Confirmation email from us.

      9.6. Upon receipt of Products ordered, you must check that Products are compliant. Any delivery anomalies (missing or broken Products, parcel damaged, etc.) must be noted by you on the form presented to you when the parcel is delivered and must be notified to the Lancôme’s customer service department, on the returns form provided or by contacting us using the online form ‘Questions about an order’ in the FAQ section of this site, specifying which product does not match the order.

      9.7. If we miss the estimated delivery time for any Products then you may cancel your order immediately if any of the following apply:

      a) we have refused to deliver the Products;

      b) delivery within the estimated delivery time was essential (taking into account all the relevant circumstances); and

      c) you communicated this to us before we accepted your order.

      9.9. If you do choose to cancel your order for late delivery under Clause 9.7 or Clause 9.8, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us, and we will pay the reasonable costs of this, subject to inclusion of an applicable returns delivery receipt. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.

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    • 10. YOUR CONSUMER RIGHT OF CANCELLATION, RETURN AND REFUND


      10.1. If you are a consumer, you have a legal right to cancel a Contract during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your Citizen’s Advice Bureau or Trading Standards Office.

      10.2. However this cancellation right does not apply in the case of a Contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

      10.3. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your order), which is when the Contract is formed. Your deadline for cancelling the Contract is set out below:

      End of the cancellation period:
      The end date is the end of 14 days after the day on which you receive the Product.

      For example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January. .

      10.4. To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form click here on our Website. If you use this method we will email you to confirm we have received your cancellation.

      You can also contact us using the online form ‘Questions about an order’ in the FAQ section of this site or contact our Customer Services team by telephone on 0800 783 4509 or by post to

      Internet Returns
      Unit 22
      Sentinel drive
      Annesley
      NG15 0DF

      If you are emailing us or writing to us please include details of your order to help us to identify it, including the order reference number (starting GB-EN…). If you send us your cancellation notice by email or post, then your cancellation notice is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last date of the cancellation period or email us before midnight on that day.

      10.5. If you cancel your Contract we will:

      a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a brick and mortar shop;

      b) refund, where the full order is returned, any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 working days at one cost but you choose to have the Product delivered within 1-2 working days at a higher cost, then we will only refund what you would have paid for the cheaper delivery option;

      c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

      a. if you have received your Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us see below;

      b. if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

      10.6. If you have returned the Products to us under this clause because they are faulty or mis-described, we will examine the Product as quickly as possible. If the non-compliant nature of the Product is confirmed by us, we will refund the price of the Product in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us (upon production of an applicable receipt).

      10.7. We will refund you using the same means of payment you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. L’Oréal may withhold reimbursement until L’Oréal has received the Products back or you have supplied evidence of having sent back the Products, whichever is earliest.

      10.8. If a Product has been delivered to you before you decide to cancel your Contract:

      a) then you must return it to us without undue delay (and in the meanwhile retain possession of the Products and take reasonable care of them) and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You must send it back accompanied with the returns note, to the below address:

      Internet Returns
      Unit 22
      Sentinel drive
      Annesley
      NG15 0DF

      If you fail to return any Product the direct cost of recovery of that Product by L’Oréal shall be borne by you. You shall assume all reasonable risks linked to the return of Product(s).

      b) Unless the Product is faulty or not as described (in this case see below), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that these costs should not exceed £10 (ten pounds sterling) if sent by special delivery from within the United Kingdom. L’Oréal does not accept returns with delivery charges due.

      10.9. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with the Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause or anything else in the General Conditions of Sale. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

      10.10. The right of cancellation can only be exercised by you, the purchaser of the Product, and not by a third party.

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    • 11. HOW WE USE YOUR PERSONAL INFORMATION


      L’Oréal will only use your personal information in accordance with the L’Oréal Privacy Policy. Please take time to read our Privacy Policy as it includes important terms which apply to you.

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    • 12. OUR LIABILITY


      12.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

      12.2. We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

      12.3. We do not in any way exclude or limit our liability for:

      a) death or personal injury caused by our negligence;

      b) fraud or fraudulent misrepresentation;

      c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

      d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

      e) defective products under the Consumer Protection Act 1987.

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    • 13. EVENTS OUTSIDE OUR CONTROL


      13.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in Clause 13.2.


      13.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes of all natures, lock-outs or other industrial action by third parties, civil commotion, riot, insurrection, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, severe disturbance in the security of the internet, technical failures, unauthorised access and/or intrusions into the Website’s servers, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

      13.3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

      a) we will contact you as soon as reasonably possible to notify you; and

      b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

      13.4. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

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    • 14. OTHER IMPORTANT TERMS


      14.1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

      14.2. You may only transfer your rights or you obligations under these Terms to another person if we agree in writing.

      14.3. This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. If one or more stipulations of these Terms is deemed invalid or declared invalid pursuant to a law, regulation or following a definitive decision by a court having jurisdiction, the other stipulations shall retain their full force and scope

      14.4. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

      14.5. These Terms and the Dispatch Confirmation sent to you together form a contractual whole and constitute the entirety of the contractual relations between us.

      14.6. In the event of a contradiction between these documents, these Terms shall prevail.

      14.7. These Terms and the contractual relations between L’Oréal and you shall be governed by the laws of England and Wales. This means a contract for the purchase of Products through the Website and any dispute or claim arising out of or in connection with it will be governed by English law. The parties agree that the courts of England and Wales will have exclusive jurisdiction.

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