Lancôme services and commitments

L’Oréal (UK) Limited ("We") are committed to protecting and respecting your privacy.

This privacy policy (together with our terms and conditions of use set out at www.lancome.co.uk and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is L’Oréal (UK) Limited with our registered office at 255 Hammersmith Road, London, W6 8AZ.
Our current nominated representative for the purpose of the Act is Isabelle Minneci.

• LANCÔME PRIVACY POLICY

• INFORMATION WE MAY COLLECT FROM YOU

  
  We may collect and process the following data about you:
  
  Information that you provide by filling in forms on our site www.lancome.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by L’Oréal (UK) Limited and when you report a problem with our site
  If you contact us, we may keep a record of that correspondence.
  We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  Details of transactions you carry out through our site and of the fulfilment of your orders.
  Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  
  

• IP ADDRESSES

  
  We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
  
  Cookies
  
  For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the Cookies we use are essential for the site to operate.
  
  Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
  
  Cookies help us to improve our site and to deliver a better and more personalised service to you and other users by enabling us to:
  - Estimate our audience size and usage pattern.
  - Store information about our users’ preferences and to allow us to customise our Website according to our users’ individual interests.
  - Speed up your searches.
  - Recognise users' when they return to our site.
  
  You block Cookies by activating the setting on your browser which allows you to refuse the setting of all or some Cookies. However, if you use your browser settings to block all Cookies (including essential Cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse Cookies, our system will issue Cookies as soon you visit our site.
  
  

• WHERE WE STORE YOUR PERSONAL DATA

  
  The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
  
  All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
  
  Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
  
  

• USES MADE OF THE INFORMATION

  
  We use information held about you in the following ways:
  
  To ensure that content from our site is presented in the most effective manner for you and for your computer.
  To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  To carry out our obligations arising from any contracts entered into between you and us.
  To allow you to participate in interactive features of our service, when you choose to do so.
  To notify you about changes to our service.
  We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
  
  If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
  
  If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form OR registration form).

• DISCLOSURE OF YOUR INFORMATION

  
  We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
  
  We may disclose your personal information to third parties:
  
  In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  If L’Oréal (UK) Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of L’Oréal (UK) Limited our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  
  

• YOUR RIGHTS

  
  You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us:
  
  

  Data Protection Officer
  L’Oréal (UK) Limited
  255 Hammersmith Road
  London
  W6 8AZ

  
  
  

  Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

  
  

• ACCESS TO INFORMATION

  
  The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
  
  

• CHANGES TO OUR PRIVACY POLICY

  
  Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
  
  

• CONTACT

  
  Questions, comments and requests regarding this privacy policy are welcomed and should be addressed here
  
  This website was developed for L’Oréal (U.K.) Limited 255 Hammersmith Road London  W6 8AZ United Kingdom, acting for its Luxe Division and its “Lancôme” brand © L’Oréal (U.K.) Limited 2012, all rights reserved.

IMPORTANT

Thank you for accessing http://www.lancome.co.uk (the "Website"). Please read these terms and conditions (the "Terms") before using the Website which is operated by L’Oréal (UK) Limited, whose registered office is at 255 Hammersmith Road, London W6 8AZ ("L’Oréal "). By using the Website, you signify your acceptance of the Terms in consideration of which L’Oréal provides you with access. From time to time L’Oréal may modify the Terms. Accordingly, please continue to review the Terms whenever accessing or using the Website. Your use of the website following any such change constitutes your agreement to follow and be bound by the terms as changed. If at any time you do not wish to accept the Terms, you may not use the Website. From time to time L’Oréal may run competitions and promotions via the Website. Separate terms and conditions will be posted where applicable governing such competitions and promotions.

• NO RELIANCE

  
  While L’Oréal has endeavoured to ensure the accuracy of the information accessed via the Website, L’Oréal does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website.

• LINKS

  
  There may be links that will let you leave this Website or that will let you access this Website from third party sites. Linked third party sites are not under the control of L’Oréal and L’Oréal is not responsible for the contents of any such linked site or any link contained in such a linked site. Existence of links to other third party sites is not an endorsement by L’Oréal in favour of such site or the products or services contained in any linked site. To the extent that this Website contains links to or may be accessed from outside services and resources, the availability and content of which L’Oréal does not control, any concerns regarding any such service or resource or any link thereto should be directed to the particular outside service or resource.

• INTELLECTUAL PROPERTY

  
  The Website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material ("Content") is protected by copyrights, trade marks and/or other proprietary rights. The Content includes both content owned or controlled by L’Oréal and content owned or controlled by third parties and licensed to L’Oréal. All individual articles, reports, and other elements making up the Website may be copyright works. You agree to abide by all additional copyright notices or restrictions contained in the Website.
  
  You may not use any of L’Oréal 's trademarks or trade names without L’Oréal 's prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks.
  
  You agree to notify L’Oréal in writing promptly upon becoming aware of any unauthorised access to or use of the Website by any party or of any claim that the Website or any of the contents of the Website infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.

• LICENCE AND DOWNLOAD RIGHTS

  
  You acquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Website in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of the Website.
  
  Download is permitted by L’Oréal provided only that:
  (i) you make no more than one printed copy of such download and no further copies of such printed copy are made;
  (ii) you make only personal, non-commercial use of such download and/or printed copy; and
  (iii) you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices. Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of the Website available as part of another website, whether by hyperlink framing on the internet or otherwise. The Website and the information contained therein may not be used to construct a database of any kind, nor may the Website be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of the Website.

• NO WARRANTY

  
  The Website and the Content are provided "as is" excluding any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights. L’Oréal further accepts no responsibility or liability for functions contained on the Website and makes no warranties that the Website will operate uninterrupted or error-free or that defects will be corrected. Please note that some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you.
  
  L’Oréal does not warrant that the Website is compatible with your computer equipment or that the Website or its server is free of errors or viruses, worms or "Trojan horses" and L’Oréal is not liable for any damage you may suffer as a result of such destructive features.
  
  L’Oréal shall not be held responsible for Content provided by third parties. L’Oréal is also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access the website.
  
  These Terms do not affect your statutory rights or your legal rights as a consumer.

• LIMITATION OF LIABILITY

  
  You acknowledge that your use of the Website, including the Content is at your own risk. If you are dissatisfied with the Website, the Terms or any or the Content your sole remedy is to discontinue use of the Website.
  
  Save in respect of fraud and of personal injury or death to the extent it results from L’Oréal 's negligence, in no event will L’Oréal be liable to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even if L’Oréal has been advised of the possibility thereof, arising from your use of the website. Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so this limitation or exclusion may not apply to you.

• CHANGES TO THE WEBSITE

  
  You accept that L’Oréal has the right to change the content or technical specifications of any aspect of the Website at any time at L’Oréal's sole discretion. You further accept that such changes may result in your being unable to access the website.

• INDEMNITY

  You agree to indemnify, defend, and hold harmless each of L’Oréal , its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of L’Oréal , its employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against L’Oréal , its employees, representatives, suppliers, or agents is based on or arises in connection with:
  (i) your use of the Website;
  (ii) any breach by you of the Terms;
  (iii) a claim that any use of the Website by you

  (a) infringes any intellectual property rights of any third party, or any right of personality or publicity, or
  (b) is libellous or defamatory, or otherwise results in injury or damage to any third party;

  (iv) any deletions, additions, insertions, or alterations to, or any unauthorised use of, the Website by you; or
  (v) any misrepresentation or breach of representation or warranty made by you contained herein.
  
  References in this section of the Terms to your use of the Website shall be deemed to include any use by a third party where such a third party accesses the Website using your computer. You agree to pay L’Oréal , its employees, representatives, and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third party claim, suit, action or proceeding attributable to any such third party claim.

• TRANSMISSION AND FEEDBACK OF INFORMATION

  
  Any information you transmit through this Website is subject to L’Oréal's privacy policy and remains L’Oréal’s property. You are prohibited from transmitting to or from this Website any unlawful, threatening, libellous, defamatory, obscene, inflammatory or pornographic material or other material that could give rise to any civil or criminal liability under law.
  
  You agree that L’Oréal may use and/or disclose information about your demographics and use of the Website in a manner that does not reveal your identity.

• LOCAL LAWS AND REGULATIONS

  
  The Website is not directed at any person in any jurisdiction where for any reason the publication or availability of the Website is prohibited. Those in respect of whom such prohibitions apply must not access the Website.
  
  L’Oréal does not represent that either the Website or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Website do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.

• TERMINATION

  
  Either you or L’Oréal may terminate these terms with or without cause at any time. If L’Oréal terminates these terms, L’Oréal will email you at the address you provide on registration, and you will be deemed to have received it within one hour of transmission. Termination will be effective at that time. You will be responsible for notifying us of any changes to your email address. You may terminate by unsubscribing here. On termination you shall destroy all Content, and copies thereof, obtained from the website.

• SEVERANCE AND WAIVER

  
  If any provision of this Agreement is found to be invalid by any court having jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a continuing waiver of such term or any other term.

• THIRD PARTY RIGHTS

  
  Nothing in this Agreement is intended to confer on any third party (whether referred to in this Agreement by name, class, description or otherwise) any benefit or any right (under the Contracts (Rights of Third Parties) Act 1999 or otherwise) to enforce any provision of this Agreement or any agreement entered into in connection with it.

• ENTIRE AGREEMENT

  
  Except as provided herein, these terms and conditions are the entire agreement between us and supersede any prior understanding or agreements (written or oral). Nothing in this clause will operate to limit or exclude either party’s liability for fraud.

• GOVERNING LAW AND JURISDICTION

  
  The Terms are governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English courts.
  
  Copyright © Lancôme 2011

• The Website

  
  The Lancôme UK website (hereinafter the "Website") is an e-commerce website that is accessible via the Internet at www.lancome.co.uk. It is open to all Internet users (hereinafter, the "Internet User"). It is produced by L'Oréal (UK) Limited (“L’Oréal”), a company incorporated in England and Wales with registered number 271555.
  
  Its registered office is located at 255 Hammersmith Road, London, W6 8AZ, United Kingdom.
  
  The Website enables L’Oréal to place cosmetics and perfumes (hereinafter the "Products") on sale to Internet Users who visit the Website (hereinafter the "Website Users"). For the application of these General Conditions of Sale, it is agreed that the Website User and L’Oréal shall be jointly referred to as the "Parties" and individually referred to as a "Party", and that Website Users who have validated an order shall be referred to as "Purchasers". Website Users' rights and obligations necessarily apply to Purchasers.
  
  Products are intended for the personal use of Website Users, in no direct relation to their professional activity. In this respect, Website Users should note that their order must not exceed a total of £500.00. Moreover, a same Website User may only order a maximum of four (4) products with the same reference during a single sale and over a period of one (1) month. If the order exceeds the aforementioned amount and/or number, the order shall be deemed invalid.
  
  The Products ordered by Website Users shall be exclusively delivered in the United Kingdom, excluding the Channel Islands.
  
  The orders for which a P.O box delivery address has been chosen cannot be proceeded.
  
  Website Users who wish to purchase via the Website declare that they have full legal capacity and are aged 18 or over.
  
  All orders for Products offered on the Website imply the consultation and express acceptance of these General Conditions of Sale, without said acceptance being contingent on the Website User providing a hand-written signature. In accordance with the provisions of Regulations 9 and 11 of The Electronic Commerce (EC Directive) Regulations 2002 which govern the formation of electronic contracts in the United Kingdom, the recording and validation of the order form, as specified in Paragraph 4 "Order Terms and Conditions" below, constitutes the placing of an order between L’Oreal Website Users for the purchase of the ordered Products.
  
  The purpose of these General Conditions of Sale is to define the Parties' rights and obligations that arise from the online sale of the Products offered on the Website from the United Kingdom, exclusively as regards the relations the Parties establish on the Internet and solely those formed on the Website.
  
  These General Conditions of Sale determine all the steps required to place an order, as described in Paragraph 4 "Order Terms and Conditions" and ensure the follow-up of said order between the parties.
  
  L’Oréal may update these General Conditions of Sale at any time.
  
  These General Conditions of Sale apply to the exclusion of all other documents.

• Products

  
  The Products L’Oréal offers for sale are those listed on the Website, on the date the Website User consults the Website, within the limit of available stock and subject to the conditions laid down in Paragraph 1, and under the following restrictions: due to transportation constraints, aerosols are not available for sale; products containing alcohol (perfumes) are limited to a volume of 200ml per parcel.
  
  The photographs that illustrate the Products do not fall within the scope of the contract and L’Oréal's liability may not be incurred in connection with any such error.
  
  While every effort is made to ensure that the shade of the Lancôme products for which photos are displayed on www.lancome.co.uk is an accurate representation of the original products, variations may occur, in particular due to technical limitations in reproducing colour using information technology. Consequently, L’Oréal may not be held liable for errors or inaccuracies in photographs or graphics showing Lancôme products that are presented on www.lancome.co.uk.
  
  Product Availability Products are offered subject to availability. If a Product is not available, Website Users shall be informed thereof as soon as possible. Such information may be provided to the Website Users:
  
  - when placing their order : The majority of the Products presented on the Lancôme website may be bought online. The Products that cannot be bought online are available through Lancôme approved distributors. In order to find the nearest distributor to them, Website Users may visit the online store locator. If a Product that can be bought online is temporarily unavailable, a window appears and states that the desired Product is temporarily unavailable. Website Users may then, if they so wish, enter their e-mail address in order to be informed as soon as the Product becomes available again.
  - following the validation of their order: prior to delivery, via e-mail.
  
  If a Product's unavailability is detected after an order is recorded and payment made, L’Oréal will take the necessary steps with the Cybersource Internet Payment banking group to deduct the price(s) of the Product(s) that is/are unavailable from the amount debited from the Purchaser's bank account.
  
  If a Product's unavailability is discovered after order validation, Purchasers shall have the option of cancelling their order by requesting either the reimbursement of the amounts paid within a maximum of thirty (30) days after being debited, or exchanging the unavailable Product(s), by sending an e-mail request to customercare@lancome.co.uk
  
  No substitute product will be sent to replace the unavailable product.
  
  Should a product be unavailable, L’Oréal will reimburse Purchasers within a maximum of thirty (30) days beginning with the day after the expiry of the period for performance of the contract. The period for performance of the contract is thirty (30) days beginning with the day after the day on which the Purchaser placed their order.
  
  L’Oréal may not be held liable if products are out of stock or unavailable.
  
  Retention of title: The Products ordered shall remain the property of L’Oréal until full receipt of the price by L’Oréal. If there is a payment incident or in the event of incomplete or partial payment, the Purchaser undertakes, at the cost of the Purchaser, to return the Products received to L’Oréal at the latter's first request.
  
  On the effective date of delivery, the risks (in particular of theft or damage) concerning the Products delivered are transferred to the Purchaser.
  
  Samples: Samples are subject to availability and will only be sent to addresses in the United Kingdom. Any samples provided by L’Oréal for the Purchases or customer to test are for their personal use only.
  
  Gift Packaging and Messages Gift option is subject to availability. The Purchaser is entirely responsible and liable for any personal gift card message sent with any of the Products. L’Oréal shall not be responsible for any content on message that the Purchaser sends through the Website. The Purchaser agrees not to send personal gift card messages with content that is threatening, embarrassing, abusive, harassing, obscene, hateful or otherwise inappropriate.

• Prices and Payment

  
  The prices of the Products are given in pounds sterling. They include the VAT applicable on the date of the order.
  
  The price invoiced to the Purchaser is the price stated on the order confirmation sent via e-mail by L’Oréal.
  
  The prices given do not include the delivery costs, which will be invoiced in addition and specified to Website Users before the order is confirmed and when the order is definitively validated.
  
  The basic shipping fee is £3.95 per order.
  
  The Website User accepts L’Oréal's right to modify its prices at any time, however the Products will be invoiced on the basis of the tariffs in force when the order is recorded, subject to the availability of such Products. The tariff in force is that stated on the Website, unless there is a typographical error.
  
  Payment All payments must be made immediately over the Internet. Unless the server is unavailable, Website Users may pay with a credit or debit card:
  - Visa, MasterCard and Maestro.
  
  Website Users will enter:
  - their card number,
  - the expiry date,
  - the name of cardholder,
  - the 3-digit safety code on back of card (Visa and MasterCard only).
  
  Banking transactions will be carried out in a secure manner by the Cybersource Internet Payment banking group.
  
  L’Oréal reserves the right to refuse all orders or deliveries if the limits stated in Section 1 above are exceeded, if there is an existing dispute with the Purchaser, in the event of total or partial failure to pay for a previous order by the Purchaser, if credit/debit card payment authorisation is refused by the banking organisations, or in the event of total or partial failure to pay.
  
  As part of the fight against online fraud, information concerning orders will be checked by L’Oréal's designated payment partner: Cybersource Internet Payment banking group.

• Order Terms and Conditions

  
  Navigation within the Website. Website Users may discover the various Products marketed by L’Oréal on www.lancome.co.uk. Website Users may freely consult the various pages of the Website, with no commitment to order.
  
  Recording of an order Only orders with an invoicing and delivery address located in the United Kingdom, may be taken into account by L’Oréal.
  
  If a Website User wishes to place an order, he/she will choose the various Products that are of interest, and confirm said interest by clicking on the "Order" button.
  
  Each additional item added to the basket will be shown by the appearance of a specific screen.
  
  Website Users may at any time:
  - obtain a summary of the Products they have selected or modify their order, by clicking on the button "My Shopping Bag", which is accessible on the top right of each page,
  - continue to select Products by clicking on "Continue shopping",
  - complete their selection of Products and order them by clicking on "Confirm".
  
  Website Users then have to identify themselves:
  - either by entering their e-mail address and password, if they are a registered member on the website.
  - or by accurately filling out the form provided, which contains information needed to identify them, including the Website User's surname, first name and postal address.
  
  Website Users are informed and accept that entering a user name constitutes proof of their identity and evidences their consent.
  
  Once Website Users have identified themselves, an order form appears on screen, which summarises: the type, quantities and prices of the Products selected by the Website User, the delivery costs, the order total, the Website User's details and the delivery address for the Products.
  
  Definitive validation of orders Website Users must tick the "I accept the general conditions of sale" box before being able to choose the payment method shown on the same page.
  
  When paying with their credit/debit cards, Website Users validate this page by clicking on "Credit Card". Website Users are then requested to enter their credit/debit card details.
  
  Orders are validated after the input of card information of the secure pages of L’Oréal's designated payment partner: the Cybersource Internet Payment group.
  
  Confirmation of orders
  
  Once Purchasers have validated their order and payment, an order confirmation is displayed bearing a transaction number. This confirmation is also sent to Purchasers in the order confirmation e-mail. Said confirmation includes all the components of the contract formed between the Parties including the goods ordered, payment arrangements, delivery arrangements and information regarding the Purchaser's right to cancel its order and the geographical place of business of the L’Oréal to which the Purchaser may address any complaint. The Purchaser is advised also to keep a copy (electronic or printed) of the information concerning the Purchaser's order.
  
  When the order is prepared and despatched, a despatch confirmation e-mail is also sent to the Purchaser.
  
  The data recorded by the Website constitutes proof of all the transactions concluded between L’Oréal and the Purchaser. In the event of a dispute between L’Oréal and the Purchaser on a transaction carried out on the Website, the data recorded by L’Oréal shall be deemed irrefutable proof of the contents of the transaction.
  
  L’Oréal shall retain a written record of the contract concluded between L’Oréal and the Purchaser in electronic form, during a period of time that runs from the conclusion of the contract until the delivery date of the goods and for a period of ten years thereafter. The Purchaser is entitled to access this written record at any time, by making a request to customercare@lancome.co.uk and attaching proof of identity.

• Delivery

  
  Delivery terms and conditions
  
  Orders are prepared by the logistics centre located in Nottingham, UK, then despatched by UPS. The average time taken for Purchasers to receive an order is 3-5 working days from the day the order is received.
  
  In any event, orders are despatched at the latest thirty (30) days as from the day following the validation of an order by a Website User.
  
  The Products ordered by a Purchaser will be delivered to the address stated by the Purchaser on the order form. The Purchaser undertakes to supply the exact address of his/her permanent address when placing the order for the Products.
  
  Delivery problems
  
  L’Oréal refuses all liability in the event of overly long delivery time caused by the transportation services, as well as in the event of the loss of the Products ordered. If a delivery is late, the Purchaser must inform the Lancôme customer service department as soon as possible, by e-mail sent to customercare@lancome.co.uk. L’Oréal shall then contact UPS in order to initiate an enquiry. Enquiries may take some time.
  
  Upon receipt of Products ordered, the Purchaser must check that Products are compliant. Any delivery anomalies (missing or broken Products, parcel damaged, etc.) must be noted by Purchasers on the form presented to them when the parcel is delivered and must imperatively be notified to the Lancôme customer service department, by e-mail sent to customercare@lancome.co.uk, specifying which product does not match the order. All claims filed more than 7 working days following the day of receipt of a delivery will be rejected and L’Oréal will be released from all liability.

• Withdrawal Right

  
  Right of Cancellation: The Purchaser may within the Cancellation Period (as defined below) give notice of cancellation to L’Oréal or any other person previously notified by L’Oréal to the Purchaser as a person to whom notice of cancellation must be given. Such notice of cancellation is a notice by e-mail to customercare@lancome.co.uk indicating the Purchaser's intention to cancel the order.
  
  The Cancellation Period is the period commencing with the day on which the order is received and ending on the expiry of the period of seven (7) working days beginning with the day after the day on which the Purchaser receives the goods.
  
  The right of cancellation can only be exercised by the Purchaser and not by a third party.
  
  All Products must be returned accompanied by the returns note, in the same condition in which the Purchaser received them, and at the Purchaser’s own cost and risk, to:
  

  Internet Returns
  Unit 22
  Sentinel drive
  Annesley
  NG15 0DF

  Products will be not accepted for returns or exchange at any other outlet.
  
  Product(s) with which the Purchaser is not satisfied Where a Purchaser exercises its right of cancellation, the Product(s) must be returned in their original form and packaging, complete and accompanied by the returns note. With the exception of non-compliant Products, the cost of returning Product(s) shall be paid by the Purchaser. Where the Purchaser fails to return any Product the direct cost of recovery of that Product by L’Oréal shall be borne by the Purchaser.
  
  L’Oréal does not accept parcels with carriage due.
  
  On exercise of its right of cancellation, the Purchaser shall return the Product(s) to L’Oréal and in the meanwhile retain possession of the Product(s) and take reasonable care of them.
  
  All reasonable risks linked to the return of Product(s) shall be assumed by the Consumer.
  
  No refunds will be made where L’Oréal reasonably assesses that the return Product(s) has been used, with the exception of defective Product(s).
  
  If the aforementioned conditions are fulfilled, L’Oréal will reimburse the Purchaser within a maximum of thirty (30) days beginning with the day on which the notice of cancellation was given, for the amounts that correspond to the Product(s) purchased.
  
  Non-compliant Product(s) "Non-compliant products" shall only include products which have been sent by L’Oréal by error or defective products.
  
  All non-compliant Products must be returned to L’Oréal within 7 working days following the day of receipt, in their original form and packaging, accompanied by the returns note. Carriage costs will be borne by L’Oréal in the event that the decision to return Product(s) results from an error made by L’Oréal.
  
  Upon receipt by L’Oréal of Product(s) that are presumed to be non-compliant, L’Oréal will examine said Product(s) as quickly as possible. If the non-compliant nature of the Product(s) is confirmed by L’Oréal, L’Oréal will exchange or reimburse the defective or missing Product(s). In the case of reimbursement of Product(s), the Purchaser will be reimbursed within thirty (30) days following the day of such confirmation, for the amounts that correspond to the price(s) of the Product(s) acquired, as well as the return costs incurred.

• Protection of Personal Data

  
  Providing personal information that is collected within the scope of distance selling is mandatory, as this information is needed to process and deliver orders, as well as for preparing invoices. Such personal information is strictly confidential. Failing to provide such personal information entails automatic order rejection.
  
  In accordance with the UK Data Protection Act 1998, the processing of personal information collected on the Website has been declared to the Office of Information Commissioner in the United Kingdom.
  
  Website Users are entitled to access, modify, correct and delete data concerning them. In order to exercise this right, Website Users must send a letter by post to the Customer Service:

  Customer Care Team
  Unit 22
  Sentinel drive
  Annesley
  NG15 0DF

  
  

  L’Oréal also outlines the security measures taken by L’Oréal to protect the Purchaser's details once the Purchaser has given such details to L’Oréal. The Purchaser can then make informed choices about the personal information he provides on this Website.

• Cookies

  
  We may collect information about your computer IP address, browser type and use cookies for system administration and to collate aggregate information. This is statistical data about our users' browsing actions and patterns that does not identify any individual. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. They help us to improve our Website and to deliver a better and more personalised service to you and other users by enabling us:
  
  - To estimate our audience size and usage pattern.
  - To store information about our users' preferences and to allow us to customise our Website according to our users' individual interests.
  - To speed up your searches.
  - To recognise users' when they return to our Website.
  
  By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. However, if you choose to reject all cookies, you may be unable to use parts of the Website.
  
  With regard to the new 2011 legal requirements on cookies following the revision of the e-Privacy Directive Lancôme is working towards their implementation in line with guidance from the Information Commissioners Office.

• Vis Major

  
  Neither Party shall be liable for the total or partial non-performance or a delay in performance of its obligations pursuant to this contract that is caused by an event outside of its reasonable control (a Force Majeure Event).
  
  Force Majeure Events shall be deemed to include, without limitation, war, riots, insurrection, severe disturbance in the security of the Internet, technical failures, unauthorised access and/or intrusions into the Website's servers, strikes of all natures and computer or telephone failure.
  
  If a Party cites an event that constitutes a Force Majeure Event, it must inform the other Party thereof within five working days of the occurrence or threatened occurrence of said event.
  
  The Parties agree that they must consult with each other in a timely manner in order to determine together the terms and conditions of filling orders during the occurrence of a Force Majeure Event of vis major.
  
  After one (1) month of interruption due to a Force Majeure Event, L’Oréal may choose to cancel the order(s), in which case it shall reimburse the Purchaser where applicable.

• Severability

  
  If one or more stipulations of these General Conditions of Sale is deemed invalid or declared invalid pursuant to a law, regulation or following a definitive decision by a court having jurisdiction, the other stipulations shall retain their full force and scope.

• Whole Agreement

  
  These General Conditions of Sale and the order summary sent to the Purchaser together form a contractual whole and constitute the entirety of the contractual relations between the Parties.
  
  In the event of a contradiction between these documents, the General Conditions of Sale shall prevail.

• Applicable Law

  
  These General Conditions of Sale and the contractual relations between L’Oréal and the Purchaser shall be governed by the laws of England and Wales.